Reseñas y fotos rechazadas sin motivo aparente: ¿Os pasa a vosotros?

¡Hola a todos!

Quería compartir algo que últimamente me preocupa y, para ser sincero, me desmotiva bastante.

No entiendo el motivo por el cual muchas de mis reseñas y fotografías son rechazadas, especialmente cuando siempre subo imágenes reales y textos de calidad. El comportamiento del sistema es muy confuso:

  • A veces me permite “apelar” y, tras ese filtro, mágicamente se publican (no entiendo por qué se rechazaron en primer lugar).

  • Otras veces simplemente aparece el mensaje: “Antes de que se comparta de forma pública, el contenido se somete a verificaciones automatizadas…” y ahí se quedan atascadas para siempre.

  • En otras ocasiones me sugieren borrarlas y volver a subirlas, pero el resultado suele ser exactamente el mismo.

Sé que hay negocios que tienen temporalmente desactivada la opción de recibir reseñas por motivos de seguridad, pero he comprobado que este no es mi caso, ya que veo aportaciones de otros usuarios publicadas con fechas posteriores a las mías.

Creo sinceramente que el filtro automático debería estar mejor gestionado, al menos para no penalizar a las personas que dedicamos tanto tiempo y esfuerzo en hacer de Google Maps una herramienta útil y actualizada.

¿A alguien más de la comunidad le está pasando esto últimamente, o es un problema puntual de mi cuenta? Me encantaría saber vuestra experiencia.

¡Un saludo a todos y gracias por leerme!

Gracias desde Barcelona, España.

Hello @Francesc_MR,

starting with your last question:

This always did happen to all of us - more or less frequently, though. The difficulty is that many local guides never realize it for a long time. Marking the rejected photos, as in your screenshot, happens only if media was taken within the EU. For the rest of the world, this happens completely silently.

Indeed in your case, you contributed 25,959 photos and 2,473 videos, thereof only 26,797 media are public. Thus, 1,635 photos or videos are hidden. Also 76 of your reviews are hidden.

All our contributions are checked by a filter and if either text of a review or the content of media is not obeying some rules or suspicious for SPAM, the contributions is hidden.

If photos or video are attached to a review and only one of them is rejected, the entire review including all other attached media will be hidden.

The filter can make mistakes and sometimes a manual check (as a result of the appeal, up to 6 weeks later) can re-instate your contributions. However, if the check reveals more problems, e.g. duplicate or redundant media, the filter might act even more rigid in the future.

I don’t know, who made this suggestion, but this absolutely wrong! Nothing will change, except the filter might mark you as spammer and get even more rigid.

I suggest reading @MortenCopenhagen’s series of articles: How to Get In and Out of Trouble: The Main post

I also gave an example recently, why text-only reviews might be rejected, but according to the number of hidden media, the latter might be the bigger problem for you.

Also very helpful is @ErmesT’s article: Is Two Always Better Than One? The Most Common Photo Violation on Google Maps

Muchísimas gracias Wilfried​:double_exclamation_mark:

La verdad que me despejas dudas.

Sobre las fotografías y reseñas que tengo ocultas por algún motivo, me gustaría saber cómo puedo saber de cuales se tratan. Si sabes el número exacto es porque se puede mirar, agradecería que me indicaras.

Un saludo cordial amigo.

@Francesc_MR
I think @WilfriedB explained the current process perfectly, so I would like to add just a few small notes.

  • A review can stay on pending status for hours or days, depending on the number of media attached. Especially videos slow down a lot the publication.
    When did you posted the review shown on the screenshot? If it’s less than 2 days just wait, otherwise deleted the video and publish it separately.
  • deleting and uploading a media again doesn’t work. But often a small edit, that can be made by the tools available in the App can make the magic.
  • if a review or a media is published outside the EU, and a few other countries, we are not notified about the not published content. In this case you have to check your contributions from a different account, to see what is not publicly visible

You are welcome @Francesc_MR!

While determining the number of hidden contributions is quite easy, for actually identifying them, we only know a cumbersome and lengthy process.

You need the help of a different Google profile. Then open your contributions page in two browser sessions or two mobile phones at the same time. One being logged in with you own profile, the other with a different one. Now scroll down in parallel through photos by date or the reviews. Whenever you see a contribution in your session, but not in the other one, it is hidden.

For a single contributions, you can also share the link and open it in an anonymous session. That would be extremely time consuming for many photos or reviews.

For hidden reviews (if you found one), the first step would be removing attached photos, to see whether text-only is accepted. If so, you either add the photos again one by one, or post them directly to the listing without attaching to a review.

Hope, this helps.

Vaya, nunca se me hubiera ocurrido, muchas gracias por la información.

Esta mañana he borrado las fotos y la reseña y a continuación he vuelto a colgar las fotos y videos por un lado y la reseña nuevamente y MAGIA, ya están visibles. Esta forma de actuar me la sugerió GEMINI.

UN SALUDO DESDE ESPAÑA

Good to hear @Francesc_MR,
we heard about some cases, where videos got stuck in a “pending” status. In such a case, deleting and trying again might help to bypass that software problem. But if the SPAM rejected any contribution, the worst thing we can do, is to repeat exactly the same upload. But removing the media from review and uploading separately might help, if only one was rejected.

Since quite a while, I never attach photos to a review anymore. If my review is rejected, I know, I need to modify some text.

If a photo is rejected, I can see which one it was and react accordingly, i.e. always delete, maybe crop and upload again or post a different one. For attached media, you never know which media did cause the rejection or was it some words or even characters in the text.

CC @ErmesT

Pues yo también voy a utilizar el mimo método, por un lado reseña, por otro fotos y finalmente los vídeos.

Muchísimas gracias WilfriedB, tus aportaciones y consejos son muy valiosos para mi.

Un abrazo amigo!