@GeorgesHR I would like to report a trolling local guide who has been going around giving numerous businesses (including my own) mediocre reviews between 2-3 stars without any comments within the time frame of a mere hour. Would love it if Google moderators could help to remove the moderately damaging review as well.
Help is appreciated. Thank you.
P/S: Can unfair reviews left by rivals or petty individuals be reported as inappropriate and warrant removal? By spreading false info and offensively insulting our business team in a vague but also HIGHLY personal manner, it has caused a bit of damage ‘rating-wise’ (even though the irony is that absolutely nothing written in their review is related to our business or the services we provide likely BECAUSE they just wanted to vaguely attack us on a personal level).
I have looked at the article link you sent me and as far as I know, I’m doing what they have advised to do which is to make a post about it and to tag a Google Moderator then wait for instructions via PM.
If you’re referring to the second issue I had raised, my complaint is towards spam reviewers and not fraud business listings so I don’t believe the article contains the exact solution I need. (The article targets reporting fake Google Businesses rather than the offensive reviewers). I’ve scrolled down the comments section and noted that I’m supposed to either flag the review or report it to the admins/mods and wait for a PM.
…And yes, I have used the search function to find posts by others regarding the exact same problem BEFORE I decided to post my own post so I’m just replicating what they’re doing since some have been marked read-only.
Hi @Jo18 , welcome to Connect and thank you for reaching out to us.
I will send you a private message with instructions on how to report this specific user so our team can look into this person’s account and take any appropriate action, though we won’t be able to share the final decision as we respect everyone’s privacy.
As it looks like it is the first time you are posting in the forum, why don’t you explore the many sections of the site and check out the conversations happening among our Local Guides? You can check these 14 helpful tips for using Connect.
Hi @GeorgesHR, there is a local guide, Jairo. Moreira that keeps posting random photos to my business listing in maps. I always report the photos and eventually they get erased, but it’s very inconvenient. He has done it several times to my same business page. I can see he has made many low-quality contributions to other places in this area. He’s either a robot, or just making reviews to get points. Can you please lock him out of my business page?