recover mark of a place on Google Map

How can we recover all information about a restaurant/food stall… such as reviews, image, mark in the map without creating a new place? The site is still open, and I think that someone has just recently reported it as “not existing in that position”, so Google Maps removed it, because the mark on map is still appears, but when I click on it, there is nothing (in smartphone it noticed “Can not connect”). Hoping that I receive some useful advice, thank you

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Hi @baoduy_hmd

The restaurant owners (who hopefully claimed the pin) should reach out to Google Business Profile here.

Or maybe @MoniDi has a better idea.

Cheers

Morten

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If I am only a local guide, not business owner, and that site doesn’t have anyone to claim to be its owner, how can I resolve this problem? Because I’ve posted many useful pics (and others also have done that), so I feel regretful if all of my pics lost with that removed site. There are also some positive reviews in that site, and I think we cannot get them back again. The only way to resolve this, in my opinion, is we create a new site, repost old imagines we’ve taken again (but amount of my pics posted in Google Maps in the past is quite large, I cannot find and re-up them easily), and wait for people to give new reviews in the future, but I think that is not a convenient way to do.

Hello @baoduy_hmd ,

Could you please provide a Google Maps link to the restaurant you are referring to so that we are able to investigate further?

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Here is it:

https://www.google.com/maps/place//@10.7680144,106.6590135,21z?entry=ttu

It is Lươn Xứ Nghệ 37, located at Lý Thường Kiệt Street, Ward 14, District 10, Ho Chi Minh City, Vietnam

Thanks for sharing the location, @baoduy_hmd .

I wanted to remind you to write @ before the Local Guides’ names you would like to mention so that they receive a notification.

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@MoniDi hoping that we can have a clear reporting process, such as only Local Guides with high level (at least 6) can have a right to report a place not existing (for preventing spamming), and must take photos to prove that place had been closed or not existing. Next, there are at least 5 accounts verifying that the report is true (these accounts should have high level, also). In some cases, a restaurant becomes famous on social media, and it has good reviews on Google Maps so their competitors do not want the restaurant to grow up. With a simple task -reporting the restaurant is not existing at that address - the restaurant’s mark is cleared on map, and everything Community contributed (images, reviews, info…) also disappears. That is my opinion I want to share to build Google Maps better and better. Thank you