Question: What to do with fake restaurant shut downs?

What do you do with a fake restaurant shut down? The restaurant is listed as closed down, but up the road it is listed as well. If you look closely at the photos on both Google Maps locations for this business you can see that it is the same place, in the same location.

Also, the place listed as open has very positive reviews, so much so that I wonder if they are real. It certainly doesn’t reflect my experience with their food.

I wonder if the business had bad reviews, faked a ‘shut down’, in order to relist on Google Maps with glowing reviews?

Does Les anyone have experience with this kind of thing? What did you do?

I have ave come across double listings and know how to deal with that. I also know what to do with a closed business that is in fact still operational. But what do you do with this?

2 Likes

Hello @Vocalspace

Is there any change in the owner of that place?
I had an experience of that once in the case of a grocery store going through a management change.
The place was up and running. However, on Maps, it appeared as closed.
Nevertheless, you can suggest an edit and then wait for the spot to reappear.

1 Like

Great question, @Vocalspace

I have not seen this happen. Or maybe I did not realize the problem. When I see 2 or 3 POIs referring to the same business I always try to merge them.

What I see very often is someone (probably a competitor) wrongfully try to steal customers by highjacking the phone number on Google Maps. Or attempts to close businesses that are not closed.

So when I ‘Check the facts’ and run into new phone numbers I always carefully look up the new number in the online phone book. And if nothing or somebody else’s listing is showed I decline the edit. Same thing with closures. I check the website and the online phone book. If website and phone book listing are intact I decline the proposed closure.

Hi @Vocalspace .

Thanks for reaching out on this matter.

Please use this form to submit a complaint for fraudulent activity on Google Maps. For further assistance, please contact Google My Business Help Community directly.

1 Like

Thanks for that.

Ok, thanks. Appreciate your input.

I hadn’t considered a change in owner. Thanks for your thoughts.