Points not updating (photo views and first photo)

Google Maps tips & tricks
1

None of the in the title mentioned points have been updating lately, though I uploaded many photos and received many views. Anybody else with the same problem?

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2

Hi @Cinamon ,

Thanks for reaching out.

Please be informed that sometimes it may take more than 72 hours for points to be updated on your account!

Please give us a bit more time and reach out back in a few days if the problem still persists. Your patience is highly appreciated.

By the way I am going to relabel your post to the How-tos, since it fits better there.

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@MashaPS - thank you for your fast reply and moving my post to the correct section. I meant to post there, but didn’t know how to since there was no “post something” option.

My points for any kind of pics (first photo uploaded, views,…) haven’t been updated in over a week at least, though I am posting (and receiving views) daily.

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It seems to me that the number of my photos in Google maps is frozen. Is there anything I can do about that?

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Hi @sandorjan78

Sometimes it takes more then usual time to be updated on google maps user account.

so wait for a little i hope it’ll updated soon.

thank you.

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I agree @sandorjan78 , I have been at the same number for more than 4 weeks despite adding 200-300 pics in recent days.

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Hey @Cinamon ,

Just as a follow up, could you please confirm whether the problem still persists?

Thank you!

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Hi @sandorjan78 ,

Thanks for reaching out.

As mentioned above, it may take recent time for your points to be updated.

Please give us a few days and if the problem still persists, feel free to reach out back here.

Meanwhile I am going to merge your post to the similar thread, just in order to keep Connect organized.

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Hello @MashaPS ,

Thank you for the follow-up. The points updated the day after I wrote the message, but have stalled again ever since.

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Often I find, the points, likes, views and badges are not getting updated. Appreciate if you could look in to.

Though I don’t emphasize on it much, it shouldn’t be happening at intervals.

Thanks & Regards,

aaryesdee

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I also experience that problem frequently @aaryesdee
I understand that the response of the server becomes slow whenever any significant modification is in progress.
However, the statistics do receive an update over time.

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Hi @aaryesdee , I understand that we want everything to be updated instantly. But It takes some time to sync everything across badges and devices. And sometimes there are temporary issues that cause delays in updating the stats. So I’d suggest that you be patient and wait for it to update. From my experience, I can say that you may have to wait at least one week for things to update. And sooner or later thing is going to be updated, so nothing to worry about.

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@SaifIS

So nice of your reply.

Im not in a hurry nor bothered whether it happens or not. But it’s a Perinial problem which highlighted by several as well as me. So no hard feelings.

I’m very patient about it.

Thanks & Regards

aaryesdee

2 Likes
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Hi @aaryesdee

I’m happpy to report, that I see gradual improvements in the frequency at which the photo view and points are updated. I see updates at least every second day. That is a huge improvement compared to when there were 10+ days between recounts.

Cheers

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Hi @aaryesdee ,

As well described above it may take a bit time the information to be synchronized.

Please note that in order to keep Connect organized I am going to merge your post to a similar thread.

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Local guide photos view count is not changing since last 3 days… pls fix this bug.

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Hi @Maverick2 ,

It may take some time for all of the data to sync up again.

I also want to mention that points are awarded per high-quality contribution of a place and all contributions must be made public. Some of your contributions may be marked private if they do not adhere to our policies (reviews, photos and videos, community).

P.S.: Since this topic was already discussed on Connect, I moved your post to the appropriate thread. This will help reduce clutter On Connect. Please before posting as others may have asked your question (and received an answer) already.