I am having strange problems with my local guide profile. When I write a detailed review with 200 or more characters, it shows that i got 10 bonus points but actually it does not increase my points. For example for the last review i got 36 points (shown on confirmation screen) but actually total only increased from 4151 to 4177 (26 instead of 36) and I also noticed this is happening since long as my total reviews of more than 200 characters are more than 50 but on badge stats, it got stuck at 42 from months and never changes depsite i submitted a lots of reviews.
There is also the same problem with impact, and the pictures i share do not appear in the latest pictures tab on google maps. It seems google is intentionally blocking my content.
Does anyone know how to report these problems to google as there is no option for reporting problem or to give feedback. last resort is to delete the content and say good bye to local guides
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I am not getting any bonus points at all and it has been like this for months despite giving feedback on this. It seems there is a problem with this program. For every detailed review (200+ characters) we are supposed to get 10 bonus points and i see that on confirmation screen that i got 10 bonus points (just like the screen you shared). But the total points does not increase ever. I have more than 54 detailed reviews but never got bonus point, and the stats under the badges it says 42 detaled reviews (helpfulness) and it is on 42 from few months despite i submitted many detailed reviews but that never changes. Reported it too but no one is willing to fix the issues. seems google maps has some hidden policy to restrict account from going a level up
I has same issue with pictures as they do not appear in latest pictures tab, and when i accessed the maps from another IP just to check if pictures are uploaded, hurray there are no pictures altogether. It seems google is doing some tricks as they never respond to any of these concern. i will see for a month and if they dont look into it, i guess i will stop wasting my time on this platform and will delete my contribution and profile as it is useless to see they are blocking you from growth for some unknown reason
I am not getting any bonus points at all and it has been like this for months despite giving feedback on this. It seems there is a problem with this program. For every detailed review (200+ characters) we are supposed to get 10 bonus points and i see that on confirmation screen that i got 10 bonus points (just like the screen you shared). But the total points does not increase ever. I have more than 54 detailed reviews but never got bonus point, and the stats under the badges it says 42 detaled reviews (helpfulness) and it is on 42 from few months despite i submitted many detailed reviews but that never changes. Reported it too but no one is willing to fix the issues. seems google maps has some hidden policy to restrict account from going a level up
I has same issue with pictures as they do not appear in latest pictures tab, and when i accessed the maps from another IP just to check if pictures are uploaded, hurray there are no pictures altogether. It seems google is doing some tricks as they never respond to any of these concern. i will see for a month and if they dont look into it, i guess i will stop wasting my time on this platform and will delete my contribution and profile as it is useless to see they are blocking you from growth for some unknown reason
Hi @holidayclicks
I can confirm from your public profile that you have added 172 reviews and only 167 of them are public.
Google has automatic filters that hide your reviews so only you can see them. This can happen when some of your reviews violate the guidelines, including:
Prohibited and Restricted Content
Format Specific Criteria (See under Text Reviews and Captions)
Read about typical review guideline violations here.
Also, please know that the pop-ups showing you the points after you make a contribution is only a motivation gimmick. The points are not added until about a week later and only if the contribution is approved.
I don’t see much problems with your photos.
Best of luck
Morten
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So you are saying the bonous points for detailed reviews are gimmick and they never add up, but the points table does state that we get bonous points on detailed reviews. Was that also a wrong information or what? i can wait for stats going up from 42 to 54 lets say after a week but points are definitely not going up, as it is always 10 less than what i should get. A detailed review with three pictures should get 36 and with one picture it should be 26. But last two reviews i did today i got 26, and 16 so it is definitely the bonous points for detailed review i am not getting and this problem is there since long.
Regarding 167 out of 172 reviews, is there a way for me to check what is wronng with my reviews and which ones are not public? stats does say 172 reviews and 42 are detailed… so both stats are wrong then???
Ok I counted the reviews and thee are 184 in total and google says 172. logged out and searched my profile and there are 179 reviews in total, so there is a difference of 5 reviews again as you suggested because you see 167 as compared to 172 what google stats says. so 17 reviews which are missing from stats. I wil now check pictures because i believestats are completely wrong and the whole point system is dodgy
Hi @holidayclicks
It would be really helpful if you would use the tagging tool when replying to someone here on Connect. Type @ followed by the username. Type slowly. Then we get an e-mail notification and you are more likely to get a prompt reply.
You can identify your hidden reviews by comparing your list of reviews while logged in with the same list while not logged in = in an incognito window.
I believe the 10 extra points for long reviews do get credited to your account with the mentioned delay.
Cheers
Morten
2 Likes
thanks for the tip @MortenCopenhagen
I will use this feature from now on. I also checked the pictures stats and there is a diffeence of 17 again, so 17 pictures and 17 reviews are missing. pictures stats say 223 where as my count is 240 
lets see when google local guides team will look into it. But thanks a lot for giving me a direction to check it myself 
@holidayclicks
You are welcome.
On your contribution stats page videos and photos have each one line. But at the top of your photo contribution list the number shown includes photos AND also your videos. That might explain what you suspect is an error.
Cheers
Morten
@MortenCopenhagen
there were 5 reviews which were not visible because of some words like bird’s P00P etc so i removed them and 3 moe are now visible and remaining 2 are still banned that i will check later. now i have 14 missing reviews and 12 pictures (as one banned reviews had 5 pictures) so it is not related to videos+pictures count, rather 12 missing reviews have 1 picture and that will fix the difference of 12 missing reviews and photos, or if google does not allow those reviews, i will simply delete them
1 Like
@holidayclicks
Have in mind that photos uploaded with a review can be visible even when the review is not. But if the review is missing because the place closed for some reason, then the photos will also not have a place to belong to.
Happy to know you are making progress. But keep in mind the points are not a hard currency so focussing too narrowly on the points might not be the best idea. I tend to look more at the number of views rather than the points.
Cheers
Morten
2 Likes
Hi @holidayclicks ,
Thanks for reaching out to us!
I will forward this information to our teams so they can investigate further. I will also merge all you related comment to this thread, just to keep the forum organized.
2 Likes
thanks a lot @Bobiisha
Please ask them if they can provide a reason for the banned pictures and reviews i deleted today. I really want to know what was the reason for ban and why few of them are still banned. Also if they can have a quick look at badge stats, and the pictures i uploaded today as they are still not visible in latest picture section. You can yourself check it for rmy latest pictures.
Thanks once again
Ciao anche io sto riscontrando il tuo stesso problema,ho scritto un feedback alla Google, adesso sono in attesa di riscontro.
Happy to see you and thank you for your kind suggestio .
Hi @Bobiisha
may i ask if the team found anything wrong with my posts? its been the case even after i reported a month ago. now all my new reviews are being shadow banned and pictures are not being shown in latest pictures category (and some of them are also shadow banned, means only i can see them). I really wonder if i ever get this issue resolved. I hope teams are not too busy to look into this.
Thanks