Place Creation: Banks and ATMs (Rejection by Google - Reason Unknown)

Hello Fellow LGs,

Some peculiar situation I came across while adding Banks and/or ATMs. This has been happening for quite sometime now.

Whenever a Bank and/or ATM is added, Google rejects that and says “NOT APPLIED - Google is not accepting edits to this location’s phone number”

I feel the detailed reasoning behind such rejection is missing. Why it says ‘Phone Number’ when there is no update for such field.

And, this keeps on happening repeatedly irrespective of different Banks/ATMS and their locations. I have many examples from last couple of years but sharing few of them here from the recent pas to make the context clear.

It is to be noted that with every such update I ensure to share the current photo of the place I am trying to add/modify. This is a strange behavior of Google as people following the Google Map are deprived of such development in their vicinity and/or getting misguided due to wrong info available.

Appreciate your comments if some of you have come across such situations and your wise words of wisdom shall be highly appreciated.

Keep building the informed community together.

JAI HO!!!

5 Likes

Hi @Kumaarsantosh

My best tip is to forget about editing (and adding) banks, ATMs (and hospitals) since Google Maps put in place very strong protection for such places.

You could reach out to the owners and suggest they make the needed changes.

The reason is safety. Some spammers changed phone numbers of banks in the past and used that to trick (scam / innocent people.

Cheers

Morten

4 Likes

Thanks @MortenCopenhagen for your quick response.

Got the idea behind this.

I understand changing phone numbers of such places should be restricted for common people except for the owners but the wrong location and address should be avoided.

Local Guides can help correcting the location and address and there is no harm doing that.

Hope, Google will take this suggestion to further investigate and implement.

Thank you!

1 Like

Hello @MortenCopenhagen . It happens the same to me, but in my case, an ATM is marked as a bank. I tried to change the category and it keeps denying me. Same with a post office, there is a duplicate location (the new one with the same exact info) and it keeps rejecting the closure of the old one that does not exist anymore.

1 Like

Hi @Lukelhm

Keep in mind that merging two pins is probably the hardest and most time-consuming edit we can make. And again trying to change banks and ATMs are most likely a waste of our time.

You could take a look at my notes on Merge Workflow.

Cheers
Morten

1 Like

Hi @MortenCopenhagen . The funny thing is that I upload a picture of the place (as they suggest) where a new building is under construction, and it keeps rejecting me, lol.

Google is sending people to a construction building, I think it is suggesting people work haha

1 Like

Is this a regional issue, like only local guides contributing to South Asia are facing this issue? I am tagging fellow experienced local guides from South Asia @KashifMisidia , @NareshDarji & @TusharSuradkar for their opinions about this problem.

I also couldn’t add or edit banks and ATMs a few years back. Then with suggestions from @MahabubMunna and other experienced local guides from Bangladesh, I managed to add them by turning on the GPS while adding the location to the map. Since not a lot of people can add or edit banks and ATMs, most of the newer branches of banks and newly opened ATMs are missing from the map in Bangladesh. So, whenever I went to visit a new area, like a new town or district, I always checked whether the info about the banks and ATMs of that area was up to date on Google Maps, until recently.

Exactly a month ago, I went for a walk in my city, and on the way, I added a couple of banks and ATMs. I added them while standing in front of them with my GPS turned on. Even most of these banks and ATMs were visible in the recently updated street view imagery of the street. But still, they got declined in a minute.

Then, three days later, I went to a sub-district headquarters outside of my city, Khulna. There I added the local fire station, the veterinary hospital, the social welfare office and a college, but couldn’t add or edit the banks and ATMs.

Interestingly, I faced this issue at the same time that @Kumaarsantosh faced it. But I didn’t write about it on Connect forum instantly because I thought this is a temporary issue and will be fixed in the meantime. But now, I have found out that I cannot fix the name of a bank or move the map marker to the correct location, the edits are getting declined almost instantly. so, the Maps team should look into this issue.

2 Likes

Hi @SadmanRafid

If you want to know if it is a regional problem you might want to know if the problem is present in other regions. It is very much an issue here in Europe.

There are a few individuals who report that they are still or again able to add and edit banks and ATMs.

All the best

Morten

Hello @Kumaarsantosh and @SadmanRafid

Banks and ATMs are sensitive places, where scam attempts have occurred in the past.
This is one reason, according to Maps rules, to block user-generated content for certain categories or even certain areas.

The bank can add their location through their GBP account.