so basically,
there’s this important hospital in italy RIZZOLI and someone keeps changing the website,
linking the map’s of the hospital to a private “unknown” surgeon website. THIS is the true website
i changed it already 3 times, and I would like to know,
who keeps changing
is there is the possibility to “block” this
what else can I do
PS: due to the nature of the italian health system is unlikely that I will have the chance to create a my business page,
and I should say that this guy works with the “foundation” but doesn’t work here but he added a place on maps too and I asked to remove it
Thank you for reaching us. I agree with you, I know the hospital, my wife has been there several times, and I agree with you about the website.
I am tagging a Google Moderator, @GeorgesHR for investigating about the LG that is making this change, addressing the website to the wrong one. I think you should report also this to the Italian authority “Polizia postale” because there is a scam behind this, taking out the patients of the hospital and addressing them to another business.
Please edit your posts, for removing the link, that you will share privately when you will be contacted by Google.
In most cases such as these it’s not normally something malicious. A common scenario we see for doctors in a hospital/clinic or a store in a mall is:
a POI exists for General Hospital
a POI exists for Dr. John Smith
the hospital POI is claimed in GMB
the doctor POI is also claimed in GMB
the doctor POI shares a lot of data with the hospital, such as address, maybe the phone number, and often gets incorrectly named something like “Dr. John Smith - General Hospital” to also make the name very similar
the two POIs get improperly combined into one via the duplicate process
the result is one POI with two different GMB “owners”, each of who submits corrections to their listing via the GMB dashboard
the combination also means that all the various data feeds for the doctor and all the various data feeds for the hospital are now both feeding into the one remaining POI
This is not done on purpose, and might even just be done by an algorithm. The result often is misinterpreted as a hijack; hijacks do exist elsewhere on the map but normally people and places have no interest in hijacking the container place that they are in. It cannot be “fixed” by a Maps user nor by either of the owners; attempts to fix it just result in the information bouncing back and forth, as is being seen here. Google needs to be involved to separate the two features. This can be a time consuming process. @GeorgesHR might be able to send it on for investigation, otherwise I can escalate it via Maps. The best thing, though, is if one of the two owners escalates it via GMB.
BTW, the hospital is not a claimed activity (big structure in Italy seems to frequently avoid this, due to the internal “bureaucracy”
Also “normally people and places have no interest in hijacking the container place that they are in” is something that in my country (unfortunately) happens several times, because in a big (and partially public) structure no one is in charge for managing the Google Maps listing
I was just thinking this morning that I should have mentioned that the claiming of each POI is not necessary, just frequently part of the equation.
Just one POI being claimed or neither being claimed but lots of data sources feeding in can cause the information to fluctuate or constantly revert after an edit of wrongly merged POIs.
So for a fortunate (let say) case, the doctor will have all the patients moved to his website.
I clearly understand your point now, and I appreciate the feedback, even if in my country this is frequently not simply a fortunate case (that’s why I am so suspicious).
Tnx for the answer everybody!!! Ill try to reply properly, sorry but I was working! hehe @ErmesT tnx for everything and I do agree with you!
so a bit of summary
this guy doesn’t work in this hospital, I mean in this building, he works in another city .
he may have patients in the “codivilla putti research center” where he located his poi, but is not a mall and there are like 500+ specialists and he is the only one with a POI there (THIS). (BTW it’s not the hospital but another close building)
each patients can pay 160€ at least so I agree it’s obviously done with a purpose, not just clickbait on the personal website as ermest said @Flash .
the POI of those foundation were messed up for example the research facility was linked with a personal mobile phone number -_-
I will speak tomorrow with a guy of the “public relations” trying to create a my business page and manage maps, but as
ermest said bureaucracy could be awful.
@GeorgesHR TNX i really appreciate, I’ts curious that somebody changed it so many times and so fast after my modification went live, I really would know who is
.