Out the Back Door of A Local Restraunt.

I Had the opportunity to tour and explore some Restraunts as a Local Guide, in the community I frequent. All stories has it’s sides right? If you would like to know more I’ll be glad to share. But in short, my question is: Why would a Restraunt ask a group of 24 to exit out the back door where no customers ever enter or exit? And upon finding that this place critically and unethically dished out an unacceptable form of rejection and disservice to these customers, not to mention serving drinks without alcohol to a group that was out to support each establishment that was apart of the tour, how does a place like this get some type of reprimand or such. Outside of the owner who holds such a business accountable? What do I do.? Or what publication generally covers a unique story regarding the industry in topic?

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