No preview photo of Connect posts in social medias

Google Maps tips & tricks
1

Hi,

Have you noticed that we do not see any photos when we share Connect posts on social media? I have been seeing this for a few days. But today to check the issue I have shared this post by @DeniGu in facebook and twitter and found no photos were showing. Previously I have seen photos from the posts.

I am attaching few screenshots here.

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A screenshot of shared connect post in facebook

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A screenshot of shared connect post in twitter

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A screenshot of shared connect post in a facebook group

Update on 1 September

This is has been reported by other local guides in Local Guides World facebook group. Shared posts don’t look good without a relevant photo pulled from the post. We hope the team will solve the issue asap.

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2

There is definitely something wrong with the meta-data of LGC posts.

Pictures that go with an article are important eye catchers. More importantly, the intro text also gives potential readers what to expect before they follow a link.

I sincerely hope that this technical issue can be fixed soon. Promoting LGC’s great content is not fun at the moment.

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3

Hi @SaifIS yes you are right, I m experiencing same. I hope this issue will resolve soon .

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4

@JeroenM Yes, without photo the post doesn’t look good hence engagement is reducing.

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5

@KashifMisidia I also hope that the issue will be solved soon by the team.

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6

Hi @SaifIS ,

Our team is aware of this issue and already working on fixing it. Thank you for reporting it!

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7

Hi @DeniGu , Good to know that. Thank you!

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8

Hi @SaifIS ,

You should now be able to see a preview of the posts you share on social media. :slight_smile:

Please let me know if you experience the same issue again.

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9

Thanks @DeniGu for the update. I just checked and found it’s working fine again.

@KashifMisidia @JeroenM See the issue has been fixed. :slight_smile:

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10

Yes, working again as usual :star_struck:

:+1::+1::+1:

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11

@DeniGu

In Spanish.

Quería avisar que hoy 9 de setiembre , las vistas previas de los mensajes de LG Connect, ya no se están viendo en las plataformas sociales, como sucedió en días anteriores. Las pudimos volver a ver, pero el problema se reiteró, por lo menos en mi caso.

Saludos y gracias.

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12

@DeniGu I am sorry to say that it is broken again.

As of today Monday September 9th.

Best wishes,

JeroenM

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13

Hi @LuaPL and @JeroenM ,

Thanks for flagging again this issue. We are already working on it and we will let you know once when it is resolved.

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14

Hi @LuaPL , @JeroenM ,

I want to let you know that you have to be able to see the Connect posts preview on social media.

Please let us know if you experience the same issue in the future.

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15

In Spanish

Hola @JavieraAu . Sí, confirmo que el problema está resuelto, lo comprobé publicando varias publicaciones de Connect y también hemos recibido enlaces de otros Local Guides que comparten desde LGC en páginas sociales u otras plataformas y también funciona!

Anuncio la resolución del tema y comparto este enlace para mayor accesibilidad.

Muchas gracias por su atención al tema y la rápida solución.

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16

Many thanks for the speedy recovery, @JavieraAu @@ @@@ it works great again.

The same could not be said for the tag “@” that I could not delete above, but instead duplicated :crazy_face::blush:

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@LuaPL , @JeroenM , I’m happy to hear that. If in future you experience the same issue again, do not hesitate to tag me.

3 Likes