No need to panic about the sudden loss of points.

Hello to all,

I am noting a temporary glitch in the counting of the points. That’s because of the count of answers to the questions is becoming zero.

However, I guess that to be a server synchronisation problem and I have noted that in past several times.

I suggest you access your public profile by logging out of Maps. Then reach to any of your reviews and from there come back to Maps. You will find the points to be intact.

I verified that just now and confirmed.

And, here is an easiest way to find your points by clicking on this link

https://bit.ly/Check-Your-Points-BE-HAPPY

Thaks @TravellerG for the suggestion.

63 Likes

Hello,

I just lost a lot of points. I got from level 7 to level 6. I just looked into my account and it says that I did ZERO answers. This is not right. I did lots of answers. My wife has the same problem. A few hours ago we both were level 7 and now we are 6 and all our answers are not there.

Can anybody help us?

It is strange, that here in the forum I can see that I am level 7.

2 Likes

on https://www.localguidesconnect.com/ it shows 1602 and on https://maps.google.com/localguides/home it shows 2162, so which one is correct ?

7 Likes

Hello,

I just lost a lot of points. I got from level 7 to level 6. I just looked into my account and it says that I did ZERO answers. This is not right. I did lots of answers. My husband has the same problem. A few hours ago we both were level 7 and now we are 6 and all our answers are gone.

Can anybody help us?

10 Likes

But here you can see me as level 7. But in my account I am level 6

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Mr. EDDI

THANK YOU MY FRIEND

:pray: :+1: :smile:

HUNGARY

1 Like

The same just happened to me. Suddenly I got from level 6 to level 5. And my amount of answers is now ZERO. More than half my points are gone inexplicably.

9 Likes

Hi,

Is something wrong in the calculations?

Am I the only one or the first one reporting this??

My total this morning was about over 77.000 points.

Now I dropped 12.000 points and I have 65.623 remaining points.

It looks that on my main page the contributions have dropped with 12000.

But my web-activity is set to manually, since the issue with the lost points last year in September.

Please let this be a glitch somewhere???

8 Likes

Did it happen today?

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Yes, minutes after it happened to you. As soon as I realized it, I tried to find an explanation and found this forum, then I saw you were having the same problem.

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the same here. Suddenly ALL my answers are gone and I lost lots of points.

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@LG_Kees due to Covid19, it seems there are also resources being diverted to other tasks - as you can see in the article mentioned here. I have no idea if this is related or not, and I have not seen any other posts mentionng huge losses of points, but one thing is clear: it’s not business as usual these days.

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can anybody tell me whats going on here?

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the same here.
Google, what is going on?

Where are my answers?

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Salut,je viens de constater que le nombre de points de mon compte sur Google maps a été sensiblement réduit passant de 40004 à 28272 ainsi que le nombre des contributions aujourd’hui subitement.priere de vérifier cette anomalie qui n’encourage pas a persévérer dans cette voie de contributeur.

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Update @LG_Kees : another LG just reported the same: https://www.localguidesconnect.com/t5/General-Discussion/R%C3%A9duction-de-points/td-p/2318096

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Bonjour @user_not_found , apparaiment vous n’êtes pas le seul: https://www.localguidesconnect.com/t5/General-Discussion/Lost-today-suddenly-about-12-000-points/m-p/2317898

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Hello @LG_Kees

Your public profile still shows 77060 points.

I suggest the following actions.

Clear the app data

Check for updates if any

However, I experience this kind of snag many times.

The count of answers to the questions becomes zero suddenly. However, that restores after some time.

Further, in such cases, the guest mode always shows correct statistics. You can check that. To see that, logout from Maps. Then access any of your known reviews and from there access your profile.

Nevertheless, It’s better to wait and watch.

3 Likes

My total points this day was 36806 points

But at one moment all the points and all my answers disappeared, now it shows 0 in statistics, I also want to say that this is not only my problem. (screenshot 1)

But the number of my answers is still displayed in my achievement sign (screenshot 2)

The new points are displayed on all platforms, even after logging out and re-login!

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Hi Google,

I was having more than 26000+ points with 10000+ contribution on Google map and suddenly when I checked it today, it suddenly goes to 19,993 points with only 3946 contributions.

Please help me.

3 Likes