Need help with issue while uploading photo on Connect

Google Maps tips & tricks
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I really need your help.

I am not able to post images on connect. While clicking on the image icon to upload, it is showing a blank page and later hangs or sometimes shows chrome is not responding.

Is anyone else got the same issue? Please help. Any help is appreciated.

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Hey @Its_me_arun

Thanks for reaching !

The same happened to me few days ago.

What you can do is :

  1. Get an updated (latest version) of the browser.

  2. Clear cookies and cache files.

This must will help you.

Thank you

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Hello @Its_me_arun

That’s a known glitch.
Updating the browser & clearing the cookies may help in reducing such incidences.
However, that has to do something with the invocation of the file explorer on clicking the photo upload icon.
I guess that happens when the OS struggles to allocate resources.

You can click on the X & close the program. Then click on the camera icon once again.

The system stabilizes by that time & the upload happens without any glitch.

Nevertheless, a better way is to use HTML for insertion of image. That will be helpful in long term to over come the 1K limit issue.

Here is a link to the post explaining how to do that

https://www.localguidesconnect.com/t5/General-Discussion/How-to-insert-a-pic-in-your-Connect-post-using-HTML/m-p/2161289#M686901

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Hi @Its_me_arun ,

Thanks for reaching out to the community! : ]

Much appreciated also from @C_T and @VinayKrishna for providing the tips, for which would be useful for such case. (You can check further in the articles Fix Chrome if it crashes or won’t open and Update Google Chrome)

Just to be sure, would the browser occur like that when attempting to upload photo on Connect?

Additionally, I have also added a little bit more details to the title of the post, do feel free to check further if needed to represent better your inquiry.

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@sonnyNg thank you for your support.Yes, when I click on the image icon from connect to upload the image and then it doesn’t open the images. Sometimes shows a loading icon, sometimes it hangs.

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@VinayKrishna thank you for your support. Sure, I will try that.

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@C_T thank you for your support. Sorry for not clarifying. I am using my mobile to upload the image. The model is Redmi k20 pro.

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Hi @Its_me_arun ,

Thanks for letting me know! : ]

If it is possible, would you mind trying the same operation, but on other internet browser application(s)?

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Hello @Its_me_arun

If you are using the phone to upload an image, you need carrying out the following troubleshooting steps

#. Ensure you have reliable internet connectivity.

#. Delete the browsing history & cookies.

#. Check for any updates to the browser and the OS. Install those first.

#. Disable any add-in to the browser or Anti Virus program or VPN connectivity for some time.

#. Check app permissions through settings. The browser must have permission to access the camera.

#. Trust you have not modified any default settings of the flags in the browser. Else reset all those to default state.

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@sonnyNg sure. Will do. Thanks

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@C_T thank you for the details. Will check

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Hi @Its_me_arun ,

Thanks for the feedback! : ]

Do feel free to let us know if there would be any development on your end.

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@VinayKrishna @C_T @sonnyNg hi all, I tried to upload from my default mobile browser and it worked! Thank you for your support.

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Hi @Its_me_arun ,

Thanks for sharing the update! : ]

I have also accepted your reply as solution, should it reflect the final solution/conclusion to the main subject.

Should there be any inquiry being urgent, do feel free to let a Moderator know.

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Hello @Its_me_arun

For the solution to be useful, can you describe the troubleshooting steps you carried out to enable uploading of images through the mobile browser?

Otherwise, the solution will remain vague & will not help the community.

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@sonnyNg thank you for accepting my solution.

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@C_T I have accessed local guides connect on my mobile default browser on redmi k20 pro. I clicked on start a post and clicked on the image icon and was successfully able to upload the image. It may be some issue with chrome as it was not showing any of the files when I click on the image icon to upload.

Thank you for helping me to solve the issue.

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Hello @Its_me_arun

Thanks for the clarification.

Still, that doesn’t provide a complete answer to your problem.

Till date, my experience is the behaviour of all browsers is identical unless one loads specific extensions to a particular one.

Google chrome is the most popular browser as on date and it’s surprising that it is lacking some functionalities on a specific handset model. Further, Redmi is not in an exclusion list and hence Google chrome lacking some functionalities on that remains a mystery.

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Hi @Its_me_arun , @C_T ,

Thanks for keeping up with the information! : ]

It would seem that with the recent updates, it would not be conclusive yet with the subject, as for the moment I may revoke the reply as solution, my apologies on being too certain!

Should it to be made cleared, Its_me_arun, would the successful attempt to upload photo via mobile to Connect happen to meet with any steps kindly provided by C_T?

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@C_T I am also not sure about that. It looks like strange to me also. I will try again tomorrow and update.