Hello @MortenCopenhagen ,
First, I would like to thank you for your detailed & prompt response. I appreciate you for taking the time out of your busy schedule to assist me on this matter.
In response to your reply, it’s a huge disappointment that Google does not provide customer service assistance/support to their customers. I’m a firm believer that every business/company should have a customer service option available for their consumers. I understand that my best bet is to post a discussion thread on here in order to seek help from individuals like yourself but, would you believe me if I told you that I had to post this same discussion thread on a few other places?
Initially, I was informed by a Google phone representative to post my concern on the Google Search Central Help Community. The same phone representative emailed me the direct link to post my concern. I followed his instructions & was later informed by a Diamond Product Expert who replied to my thread that my concern was unfortunately posted in the wrong place. The Diamond Product Expert told me to post my question in the Local Guides or Maps community instead. I then posted that same thread once again but this time in the Maps community platform. I received a few responses from Diamond Product Experts but none with actual answers or resolutions. Just recently, I had another Diamond Product Expert who responded to my thread within the Maps community & suggested for me to post it on Local Guides Connect platform. As you can imagine, I went through several platforms & I feel like this could’ve been avoided if there was an actual customer service support option for consumers.
However, I truly do appreciate the majority of Diamond Product Experts who responded to my threads within those communities because it led me here which I’m assuming is the correct platform that my thread should’ve been posted on to begin with. I am grateful for each & every response that I received to my thread, including yours.
Unfortunately, I made the hard decision to delete all of my contributions because I’ve been dealing with this same issue for a while now & just wanted to get down to the bottom of it. I figured that by me removing all of my contributions to date would’ve resolved the issue but it didn’t. Otherwise, I have no reason to delete any of my contributions at all. I’m sure you can tell that I’m someone who writes detailed & lengthy messages; that’s how my reviews were. I didn’t want to delete something that I actually put my thoughts & time into.
It’s strange that it shows that I have 3 reviews because I did delete ALL of my contributions. I do see that on my end as well but I can assure you that there are no actual ratings or reviews with commentary even though it appears as if I do. Just last night, I actually attempted to leave a review with a star rating only for one of the places that I had left a review for back in 2022 & at first, my review was public but it disappeared a few months later. I left that same place a 1-star rating with no commentary & it seems that my ratings + reviews are now finally public. When you mentioned that one of my three reviews was public, that gave me additional confirmation that my reviews are now public. The problem seems to have been fixed thankfully.
In reference to the form that you mentioned, “Account investigation for contributions not visible on Google Maps”, I actually filled out that form about 2 weeks ago. Sadly, I had to find a link to this form myself by doing my own research & looking up similar threads to mine. I found a link provided by a Diamond Product Expert to another Google user like myself who had the same exact issue. I’m not sure why that same link for the form was never sent to me to begin with but it was strange to see the same Diamond Product Expert providing that link to another user that I had to utilize on my own terms. If the link had been sent to me earlier, I wouldn’t be on different help communities on Google about the same issue.
Luckily, with my own research skills I was able to find the link to the same form that you mentioned & I believe that my problem was resolved shortly after receiving an email response from Google confirming that my account didn’t have any penalties. The subject line of that email is: Update on your Local Guide Appeal. I decided to leave one review shortly after reading that email just to see if my concerns had been addressed & to my surprise, it was!
Your response was wonderful & I wish that I had encountered this platform way before the other communities on Google that I was advised to post my thread on. I wouldn’t have been on my own searching for other ways to see if there was an appeal option which is actually one of the questions that I asked the Diamond Product Expert who then never responded to me after I asked that question. The same individual had provided a link to the appeal form for another user but not to me.
Thank you beyond words for your thorough response & for being extremely helpful, Morten! I hope you have an amazing rest of your day/week!