My reviews are hidden after account was suspended - only visible to me


Hi team

My Local Guides account was suspended for 35 days and was recently restored.

Since it was restored, my reviews are only visible to me on my profile. They have 0 views, and when I share the review link with a friend, it shows as unavailable / not visible to others. They do not appear on the business pages.

I have tried editing one of my reviews and removing photos, but it is still not public.

Could a Google Moderator please check if my account is still under a review filter?

https://www.google.com/maps/contrib/110393154756530988624

Thank you!


Hi team,

My Local Guides account was suspended for 35 days and was recently restored.

Since it was restored, my reviews are only visible to me on my profile. They have 0 views, and when I share the review link with a friend, it shows as unavailable / not visible to others. They do not appear on the business pages.

I have tried editing one of my reviews and removing photos, but it is still not public.

Could a Google Moderator please check if my account is still under a review filter?

https://www.google.com/maps/contrib/110393154756530988624

Thank you!

Hello @Danielnadeem

I’ve just had a quick look at both your Maps and Connect profiles and can see that you are a Level 8 Local Guide with 18,180 points, 12 reviews and 125 photos with 203,069 views.


Well done. Keep contributing positively and stay out of suspension.


Hi @AdamGT

Thank you for checking my profile, but this is exactly the proof of my issue.

You see only 12 reviews and 125 photos, but on my side I have 408 reviews, 1119 photos, 207 videos, and 18,180 points as you can see in my screenshots.

This means that after my account was restored from suspension, most of my contributions are still hidden by the spam filter. They are visible only to me, with 0 views, and when I share the link it says “unavailable” to others.

Could you please escalate my account to the Google team to resync / unhide my hidden reviews and photos?

My Maps profile link is: Google Maps

Thank you so much!

Hi @Danielnadeem

You uploaded 1327 media. Currently, only 127 of them are public.

As I can only see your public photos, my comments are limited in scope.

I see quite a few violations of the photo guidelines, so I believe the spam filters may be working as intended. Let me exemplify.

You uploaded a video and 2 very dark photos that essentially don’t show a place on Google Maps. This is not helpful.

The above photos were uploaded to both the shop and the Mall. This is a violation.

These photos are all of low quality except the bottom left one. We can’t take photos at night unless we make sure the technical quality is good. Avoid having light shine into your lens. It makes the darker areas look hazy without proper contrast. Please delete all but the bottom left.

Also, photos can’t be very similar like these. Just changing the angle or zoom level are considered redundant photos.

Here, you uploaded the same photo to 3 different locations. This is not allowed.


You uploaded the same photo 11 hours and 8 hours ago. This is clearly a violation.
In the above screenshot, you can see that only 127 of your media are currently public.

Scrolling down further on your photo contribution list, I noticed systematic liking of all photos. In my experience, this is linked to getting suspended.

I recommend you start deleting all photos that does not belong to a place on Google Maps, and delete all photos and videos that violate the guidelines. The above are examples only.

Then you can try using this form, but please don’t do it before you clean up your photos. Otherwise, you risk getting suspended again. If you want, I can take another look after you clean up and before you submit the form.

Lastly, please know that photo views are currently not being counted as normal. This will hopefully be fixed soon.

Hi @Danielnadeem

Welcome back to Google Local Guides!

Try to avoid repetitive photos for the same place or uploading the same photos for different places and I hope everything will be okay with you.

We’ve made a Group for Arabian Google Local Guides on Whatsapp and Facebook, we hope to join us as we arrange virtual meet-ups for discussing many things about Google Maps.

Greetings from Egypt !

عملت تعديل للبروفايل لدي و شطبت الصور المكررة او سيئة التصوير او الغامقة .. قمت بتعديل الملف لكن لا زالت المشكله موجودة… المراجعات ظاهره عندي فقط ولا تظهر للاخرين!!

ما الحل اصدقائي..؟ علما انني كنت في فتره تعليق الحساب ٣٥ يوم و قد عاد الحساب قبل ايام بعد أن قدمت استئناف… مشكلتي الان ان المراجعات لا تظهر للناس فقط في بروفايلي

Google Maps

أحيانا المراجعات بتاخد وقت شوية عشان تظهر بشكل عام …وهل المراجعات بتحط فيها صور ولامراجعات بنص مكتوب بس؟

Hi @Danielnadeem

This is a follow up post to the ongoing discussion found here

https://www.localguidesconnect.com/t/my-reviews-are-hidden-after-account-was-suspended-only-visible-to-me/579745

So I’m merging the two.

I checked your media contributions again, and I would like to congratulate you on a very effective and quick clean up. Very well done.

So I went further and read a bunch of your reviews. I found no issues. That is great news

But keep in mind that I can only see those reviews that are still public.

I already explained your next step here

Here is the form link again:

Did you already submit the form?

I know for sure that you have not waited for 15 days yet :wink:


Clarification: I used to add photos and videos, but after @MortenCopenhagen advice I deleted all violating / duplicate / dark photos. Now my reviews are mostly text only.


للتوضيح: كنت أنزل صورة ونص وفيديو، لكن بعد نصيحة MortenCopenhagen حذفت كل الصور المخالفة والمكررة والمظلمة. الآن معظم مراجعاتي أصبحت نص فقط.


Hi dear

Just wanted to let you know that I have filled out the form.

I have cleaned up my profile as you advised. I removed over 1327 photos that were violating the policy, including selfies, group photos, and photos with people in the background. I also edited my profile description.

I also deleted my recent photos that contained my hand, as you told me they are not allowed.

I am now waiting for the team’s review and I really hope my account will be restored soon.

Thank you so much again for your kind help and support!

Best regards,
Daniel

Always happy to help. I will join you in crossing fingers.

Thank you so much for your kindness, Morten.

You are truly an amazing person and a great moderator. Your support means a lot to me, especially during this stressful time.

I am very grateful for all the help you gave me. People like you make the Local Guides community so wonderful.

Thanks again from the bottom of

my heart!

Best regards

Daniel

Hi

كيفك لوكال محمد يونس

انا فقدت المحادثات لما شفت الايميل بلغلط .. هل نتواصل؟ يعطيك العافيه

صديقي الطيوب محمد ازيك؟؟ يا مساعدي و مرشدي في لوكال …

بتقدر تساعدني بشغله؟؟ اخوي بحكيلي البروفايل بتاعي عليه مشاكل و مخالفات.. مش عارفه كيف وانا بعمل رفيو بكل موقع و لما اروح المول بكل مكان بك ن وبطلب حاجه بعمل رفيو … بتقدر تساعدني لو في مشاكل اعدلها؟؟ خايفة جوجل يطردني !!