Please help me figure out why my review isn’t visible. I can only see it when i’m logged in as myself. This is a negative review, and i’m wondering if that is why
https://goo.gl/maps/xhFgLjiv4M2eNZGv9 Thank you in advance!
review:
Unresponsive. Will not honor warranty. Did not get a permit from the city. Did not hire an engineer before completing work. BAD customer service. Do not use them unless you want to pay for the work twice. Google them to see the bad reviews. I was referred to RS foundations by a family friend and sadly I was not very knowledgeable about the whole foundation process. Unfortunately, this would be a very expensive mistake. I received a quote from RS foundations and went with them as their quote was much lower than the competitors. In 2015 they completed the work and I waited a year before I completed any repairs on my home. Another year passed and in 2017 I contacted them again and indicated that my cracks were worse than they were before they lifted my foundation. Its important to note I live in a duplex. They came out and told me this was likely due to the fact that my neighbor did not have his foundation lifted. I notified my neighbor, and he lifted his foundation with RS foundations as well. I waited and noticed that my side was still moving and I was developing a significant bulge in my floor. RS foundations came out, and they told me I had a leak and that i needed more piers. However, they wanted to check for the leak before they did any work. They referred me to their plumber and he told me I had a leak. The plumber is a whole other story, but I digress. I opted NOT to use their plumber and I found a plumber on my own and had the leak repaired. Instead of fixing just the leak, I replaced the plumbing under my house since it was old and outdated. I waited 6 months and called RS foundations out again, they informed me at that time that they would not honor my warranty because I had a leak. I asked their salesperson to ask the owner to call me because I was LIVID. After all these years of the run around they are not honoring their warranty. Every time I called them and tried to get an adjustment, there was always an excuse, and now they aren’t responding. The owner never called. Their office doesn’t respond to my emails. The sales engineer will respond to my texts, but no contact/ apology/ response from the owner. Now I’m researching other foundation companies because I need to get this fixed, and I found out that they were supposed to have a structural engineer report before they did any work, and they were supposed to get a permit from the city. I called the city, no permit was ever filed for my house. I also did not receive an engineer report. Needless to say, they cut all corners, and this explains why their prices were much lower. I got what I paid for. Please heed my warning, DO NOT USE RS FOUNDATIONS. You will end up paying for your foundation repair twice like I am. Do your research. Get an independent engineer and make sure you research who you use to do the work.