I am a photographer in Modesto, and have worked very hard for the 384 5 star reviews that I have received from my happy clients. I’ve noticed in the last couple of days, my review count has went down twice, now to 367. What is going on???
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@thebestdaysofyourlif, I’m tagging @ErmesT in on this as he’s replied to others quite recently with similar issues and is a great source for answers.
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Hi Laura, @thebestdaysofyourlif , and thank you for the tag, @SCJohnnyG
I can’t provide a specific answer to your question.
A review is removed from a listing if it is found to be against the policies for User Generated Contents.
The scan is periodically repeated, so it may happens even if on the first check a review was published.
This may also happen if a review is reported and checked again, or if the Local Guides who posted the review was posting a lot of inappropriate contents. This may end in removing all the contributions.
Or maybe the reviewers decided to delete his review.
Apparently there is also an ongoing issue, reported by several Local Guides, about reviews disappeared from their contribution list. But in this case it seems to be a different issue, because most of them declared that the reviews were visible on the listing of the businesses.
In any case you are addressing your issue on the wrong Community.
Businesses can ask for help on the Google Business Profile Community.
We are the community of the Local Guides, and using your Local Guide profile to represent your business is against the Local Guides Program Terms and Conditions - Google Maps Help
“businesses aren’t eligible for the Program”
You are of course welcome to participate in Connect as a Local Guide, but we can’t help you with issues related to your own business.
Hope you can understand.
Thank you
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Olá,
Tenho uma empresa e a quantidade de avaliações está diminuindo consideravelmente a cada dia que passa. Estávamos com 4.330 e hoje está em 3.923. O que pode ser? Como corrigir?
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Hi @Diane
We were talking about the same subject here just a few minutes ago.
The answer is exactly the same that I gave in there.
For this reason, to keep Connect organized, I am merging your topic in there.
this is my first time here, I didn’t realize I was in wrong community. I have reached out now to the google business profile community . thank you for your help 
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@thebestdaysofyourlif , @Diane
I can add an additional information, if you haven’t find it already.
This is the “Official” post in GBP. They wrote it 3 hours ago: GBP Review Count Known Issue Update - Google Business Profile Community