I recieved a mail to redeem perk and after following the steps, I did recieve the confirmation mail but it’s been 7weeks I didn’t recieve anything.
Now when I try to redeem the product it shows it has been expired. So what should I do know?
4 Likes
Hiii @DeepaliRasgania
Thanks for disccuss
We are sorry you did not get the local guide perks, did you redeem your mail, did you share the address during your redeem, you should do it again
Hi @DeepaliRasgania thank you for reaching out.
We are sorry to hear about your experience, please follow this link and scroll down until you see this words written as Why doesn’t my redemption code work? and only fill in your details from there where it matches your situation about your perk, your details will be verified to check if your redeem code is valid and you will be notified after that, I hope you will enjoy your perk once you get them.
Since you are new here, I would like to share with you our 14 helpful tips for using Connect and whenever you have any other question just check our Help Desk for more helpful posts. We would like to know you here so please introduce yourself by following this link and firstly read on the post how others introduce themselves and do the same by commenting below the main post, here is the link on Introduce Yourself - March 2020 . Cheers!
Thanks, I have followed the steps again. Looking forward to get it soon.
It seems to take forever. Now i have lost all hopes to receive any.
Hi @DeepaliRasgania ,
I am sorry to hear you haven’t received your reward yet. Our team will reach out to you as soon as possible. Please check the email address associated with your Local Guide account and if you don’t see it in the inbox, please take a look in the spam folder. 
It’s been almost most more than three months since my order has been shipped but still didn’t got my google perks. The tracking ID they provided shows the last update was 30 October after that no update. I contacted DHL ecommerce they told me to contact the sender as they have the option to investigate this matter
Please kindly do the needful as soon as possible.
Barcode no UQ097185543DE
Hi @Jayanta_Mitra ,
Our team will reach out to you as soon as possible. Please check the email address associated with your Local Guide account and if you don’t see it in the inbox, please take a look in the spam folder.
Thankyou you so much for your promt reply. I’ve sent all the necessary details that they asked me in an email that includes my name, address and redemption code. I also attached DHL tracking ID for your reference.
Hi @Jayanta_Mitra ,
Thanks! Our team is already processing the data you have shared. Please keep in mind that it may take some time. Have a nice day.
1 Like
Hi @Jayanta_Mitra ,
Thanks for your reply. We are processing your data, please keep in mind that in might take some time.
I also wanted to let you know that you can tag a member when you comment so as to send a notification to the person you reply to. This way they won’t miss your reply. To do so, you just need to digit the symbol @ and the username without space between them, like I just did now.
1 Like
Hi @Giu_DiB Do you know why my shipment got stuck in Frankfurt ?
Hi, @Giu_DiB any update on package ?
Hi @Jayanta_Mitra ,
Our team will reach out to you via email once there will be some update that we can share with you on this matter. Thanks for your patience.
Hi, @Giu_DiB One month over. Can you please when can I expect my resolution ?
Hi @Jayanta_Mitra ,
Our team reached out to you via email. Please check the email address associated with your Local Guide account and if you don’t see it in the inbox, please take a look in the spam folder.
Thankyou @Giu_DiB for your help.
Can anyone from Google’s side help me know where is my reward currently. Please atleast provide me the tracking ID so can I atleast know where my product is ?