My local guide level has been 9, but yesterday I saw on my iPhone app and PC that it was 8.
Fortunately, it is still 9 here when I went into the local guide connection site. What kind of bug is it? I want to know why this happened. @LilyanaZ
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@YoungtaeK thank you for reporting this issue meanwhile, some glitches may happen sometimes and after a few hours or days it may go back to normal. I will also suggest to check if the apps are updated with latest versions.
We’ll be monitoring your feedback, if the situation remainsthe same after a few days. I am tagging @AngieYC to look into it.
Happy guiding.
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Hi @YoungtaeK and thank you for reaching out!
Please check your My Activity page and you’ll be able to see answers you shared and control what is saved:
- If you have the 3 month/18 month deletion enabled, it will delete the answers to questions about places for that period.
- If you delete answers to questions during any time frame, they will be deleted from Google Maps, and as a result, your Local Guides points will be removed for those contributions.
Also sometimes there might be a belated synchronization of your points, as @EmekaUlor kindly noted, so if you notice this happening, force log-out of your profile, clear the maps history, cache and any saved cookies and try logging in again.
If you notice that your loss of points is not related to the intentional deletion of your activity, please tag me again and we will look into it. 
감사합니다!
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Hi, @LilyanaZ @EmekaUlor Thank you for the comment.
I didn’t know that deleting 3 or 18 months of web or app activity had anything to do with losing the local guide level and points, and Google didn’t explain this to me.
If it was this important, shouldn’t it be got to warn the message on the page before deleting?
Is there any way to recover?
Thanks.
Hi, @AngieYC @EmekaUlor
I would like to solve this deleting problem and help me to recover this.
I am telling you guys again, I didn’t know that deleting 3 or 18 months of web or app activity had anything to do with losing the local guide level and points, and Google should explain this to me before this action completed.
Is there any way to recover?
Please give me your advice.
Thanks.
Hello @YoungtaeK you can please continue the topic with @LilyanaZ who has been handling the issue. I am tagging her so that she could follow-up.
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Hi @YoungtaeK ,
Unfortunately there is no way to bring back your activity. You can learn more by checking out this article.
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