Missing Points for First Photo Added

Williyboy5 · February 11, 2020, 7:07pm

Hi I’ve added a few first photos to a few places. However my points are still not updated after a week. Previously it used to be updated whenever I add a first photo of a nice place I added

ErmesT · February 11, 2020, 7:29pm

Hi @Williyboy5

Can you please explain what exactly you mean? I have just added two photos of a POI, and my points have been updated instantly.

Do you mean the count of first photos on your Trailblazer badge? If so, please note that the count on the special badges is not updated instantly, it may take also 48 hours to be updated.

So please check in a couple of days.

A feedback about the evolution of your status is welcome. Let us know about the update

Thank you

Williyboy5 · February 12, 2020, 5:38am

Hello Ermest, thank you for your reply!

Yes I meant the count of my first photos on my Trailblazer badge. At the moment, I’m at 40/50 count, 10 more to the Master Trailblazer badge. However the count did not update after 1 week of waiting. I’ve added the first photo of a few places and none of them were counted.

At the moment, the count is still not updated yet.

Bobiisha · February 12, 2020, 6:14am

Hey @Williyboy5 ,

Thanks for reaching out to us. Can you provide screenshots as well so we could investigate?

Meanwhile, please have in mind that sometimes there are glitches in the system and it is possible that there is some kind of delay in the synchronization.

P.S.: I will move your post to How-tos. A board, used by Local Guides to express their doubts or ask questions.

Williyboy5 · February 12, 2020, 7:24am

Hello @Bobiisha

Thank you for your reply and assistance with my issue.

Ive attached a screenshot of my issue. Hopefully this is enough, if you require any further screenshots, I could provide as well.

Thank you!

Bobiisha · February 12, 2020, 9:48am

Hey @Williyboy5 ,

Thank you for the provided screenshot.

We will look into this.

Williyboy5 · February 13, 2020, 2:08pm

@Bobiisha @ErmesT

Hi thank you for both your assistance. Just an update on my issue. The counts had been synchronized and I just managed to see the updated count now.

So issue is resolved. Thank you both for the assistance once again!

Bobiisha · February 13, 2020, 2:39pm

Hey @Williyboy5 ,

I am really happy to hear that. For future cases, just have in mind that sometimes there may be a little delay in the synchronization but the system actually keeps counting .

I hope this doesn’t happen again to you, but if you are experiencing some kind of issue with your connect or google maps profile, you can always count on us.

Have a great day!