This topic is more along lines of me venting than anything. My problem is as I’ve made edits more so than not the result after approved is the map being worse off than it was before due to the way Google’s team applies the edit. This issue where Google representatives aren’t paying attention to the details is getting worse And I’m not for sure how to mitigate the underlying problem, for example.
there is a nearby trail system where I have been adding the trails into GMs. Most of that is done by uploading KML files But despite being very clear on the detailed explanation a lot of times they’re incorrectly implemented within the biking layer. I’ll send a message to whoever the person is letting them know but sometimes they close it out beforehand which means I have to go back in and create another ticket. The most recent situation is where I was trying to get some of the trails biking layer changed from pave to dirt. In the description I said biking layer for the trail system needs changed to “dirt/unpaved trail”. I of course selected the trails that needed that change applied and submitted. I did the exact same thing for the paid greenway trails that needed to be changed from dirt/unpaved labeling. fast forward a couple weeks and the biking layer for the entire system has been disabled/removed.
another one is where there is a private residence That is surrounded by three roads, two of which are entry/exit roads to a Costco. The private residence is driveway showing up as a public road That connected the main road and one of the Costco roads. I didn’t want Google to potentially route people through this person’s driveway so I submitted a ticket to request that it be changed to a private access road. fast forward a couple of days and in Google Maps one of the Costco roads has been completely deleted and the other one has been disconnected from the main road They connected to. instead of changing the driveway to private Access Road they ended up extending it past another road and into the parking lot of another business. I emailed or responded back to the person who was working on that ticket to let them know the error but I have no idea if they’ll even read it since it seems like they’re not reading any of the details that I put in descriptions. I ended up submitting another ticket that fixed the problem but who knows when they’ll actually get to it.
needless to say at this point I am just frustrated because I am constantly having to go behind Google representatives who end up making the map worse when approving one of my edits. I’ve experimented with various details of information to make sure that it’s as clear as possible especially when dealing with the biking layer but as mentioned before it’s like they’re not even reading that information at all. anyways just needed to vent. oh and I’m using speech to text so there might be some grammar errors
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I can fully understand your frustration about things getting messed up after your well-meant efforts. Are you talking about submitting tickets to the Maps help forum? In that case, things are indeed processed by people whose job it is to get it done, and not local guides and volunteers, whose passion it is to improve Maps (I have made 28K edits myself, most of them POI edits, but also road edits).
Have you already tried submittig road edits from within the Maps app itself instead of creating tickets on the forum? For smaller corrections that might be a method with a higher chance of getting the intended edit actually implemented on the map.
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The majority of my edits are through Google’s Maps Content Partners program So they’re either data sets that have been uploaded or direct edits to Maps but within the scope of the program. I found that Google loves data sets and they were almost always review and approve relatively quickly and uploaded data set but they are not fans of direct map edits at least from a road or trail perspective. I’ve spent the last 4 months or so trying to get the local trails updated in my region and so I would go ride them and upload the data set. unfortunately the nuances are usually lost in the process where whoever processes the ticket will oftentimes not read the actual notes. That’s what almost always result in things like names not being attributed to the trail or they unilaterally label the trail as a “Trail” (solid green line usually associated with paved greenways) within the biking layer instead of “dirt/unpaved trail” (green large dashed line usually associated with dirt trails).
Given that the likelihood of a data set being approved in a reasonable amount of time is significantly higher than a direct map edit when I submit a data set I try and be as clear as possible. I’ve definitely learned a few tricks along the way That increases the likelihood of the data set being correctly implemented but there’s no guarantee it will as it’s usually a human who crosses those data sets. When a data set has been implemented incorrectly I can sometimes comment against the data set and they may catch it but most of the time they do not. When that happens I have to go back in and do a direct map edit which drops the chances of it being fixed down significantly. I still have edits from early October that haven’t been touched and at this point I’m not expecting them to though I wish Google would allow us to delete them so we can re-enter them.
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Yeah, they really need to figure out a way to eliminate that 
Thnx for the elaborate reply. I have not worked in the content partner program myself, but I did help some others to discover it (typically people working for a local administration who were unaware of the existence of the program) - and also there the results were mixed. In some cases (typically smaller villages with pretty straightforward changes) the result was a perfect implementation within days, in other cases (typically more complex changes in bigger cities) the result was quite poor.
I hope that at least the venting here has helped a bit 
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Found out why all the trails on the mountain were removed from the biking layer. By having them included in the biking layer it means you can navigate them with Google Maps. By removing them, Google Maps will not route/navigate you through them. Per the Google rep, they claim to have a policy of where military installations are considered “private areas” and they don’t allow roads to be navigable through them. I tried arguing that the only policy is the use of imagery, which is not allowed. Back in 2008 Google got into a bit of trouble when one of their drivers went onto Fort Sam Houstin and uploaded a bunch of images into street view. The images remained for less than 24 hours but in that time several foreign intelligence agencies and media outlets has already downloaded the images.
In addition, I kept saying if that were in fact the case then all roads on all military installations wouldn’t be navigable, of which they are. They’re not perfect but every military installation I’ve been on has roads that are navigable in Google Maps. The problem is the Google rep interpret military installations as “private areas” when they’re not private. They are however restricted usage areas. Fun times.
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Thx for the update. Makes ‘kinda’ sense