Hace aproximadamente un año que tengo un serio problema para publicar reseñas en Google Maps. Tengo algunas pistas de porqué me pasa. Hace un par de años publiqué algunas reseñas de un viaje a Francia. Creo que por aquella época el sistema de supervisión de reseñas en Francia no funcionaba bien (pues he visto comentarios de otros Guias locales con el mismo problema en este país). El resultado es que, tras varias advertencias, me llegaron a borrar las más de 3000 reseñas que tenía publicadas. Reclame en varias ocasiones que me lo arreglaran y finalmente me recuperaron todo lo publicado. AQUI COMENZÓ EL PROBLEMA QUE ME AFECTA:
Hay algo en mi perfil, no sé qué, que hace que cada reseña que publico sea censurada. El 95% de mis publicaciones son borradas. Por suerte hace unos meses existe la posibilidad de solicitar una revisión manual. En TODAS las ocasiones los operadores han aprobado mis reseñas, pero esto me exige revisar cada publicación, hacer una reclamación, esperar que me respondan y finalmente comprobar que efectivamente me las publican ya que actualmente tengo unas 25 reseñas aprobadas, pero que no han cambiado el status de ilegales.
Tengo otra cuenta en Google maps y he comprobado que cualquier reseña que me censuran, la puedo colgar sin problemas en la otra cuenta, lo que me hace pensar que el problema no son mis reseñas ni mis fotos si no mi perfil.
Publicar reseñas es un esfuerzo importante y voluntario que me gusta, pero cada vez tengo menos animos para seguir luchando contra una maquinaria autista que me castiga en cada publicación.
Agradecería que alguna persona al cargo del sistema de Google Guides revisara mi situación e hiciera algo para solucionarlo. Llevo meses solicitándolo pero aun no he podido encontrar quien puede resolver este caso.
Creo que no tiene que ver con tu usuario en si. A mi también me ha pasado, algo similar, en menor escala y entiendo que parte del sistema de reseñas, es automatizado y puede ser que se hubiera cualificado tu perfil como spam y a partir de hay ha comenzado el lio
@Ustrell , unfortunately, it is not realistic to get the help you are requesting from a Googler.
I think there is one piece of information, that you might not be aware of.
The moderation system evaluates not only your contributions. It also takes into account your total track record. So often it is not possible to explain why a particular review is hidden by looking at the review and its photos only. Your history related to edits, frequency of contributions, conflicts of interest, association with businesses, reviewing former or current workplaces, and your history related to flagging photos and reviews might also be included in the evaluation that can result in all or some of your contributions be taken down or you getting blocked from making new contributions.
I checked your profile, at noticed that your newest review is only 2 weeks old. So it is not very likely that there is a block on your account right now. And the number of hidden reviews is not very high when considering how many reviews you have made.
I noticed that many of your public reviews are short and lack much explanation about your experience. Please see my post called 4 Tips on writing better reviews. It might help you improve existing and future reviews. But there is not guarantee that this is the real cause of the issues you face.
The form called Account Investigation for contributions not visible on Google Maps is still available. If you believe that some of your contributions have been wrongfully unpublished. But keep in mind, it takes several weeks for the check to be done, and you will not be notified about the result, so I suggest you check the status of your reviews once a week or so. And using the form repeatedly without cleaning up potential violations might not help you.
Hidden Reviews? Read this. in 19-01-2023 03:01 PM
From the Tips document “One paragraph is a great length for a review”
Dear @MortenCopenhagen . First of all, thank you for your kindly attention, you assisted me many times in this unpleasant process in which I find myself.
I would just like to comment on a couple of issues that you mentioned in your response:
Yes, my answers are often one sentence, following your kind suggestion in various documents in which you comment “One paragraph is a great length for a review.” I closely follow all your suggestions to avoid my problems.
Regarding what you say about not seeing any of my posts in two weeks, something different appears to me. If I look at it from the identified browser, I have written 38 reviews in the last two weeks, if I look at it from the incognito browser, I have published 28 reviews, the difference is 10 claimed publications, of which 7 have been validated as good, although they do not appear, and the last 3 are pending validation.
As you can see, working this way is nonsense.
Until yesterday, I believed that someone at Google was dedicated to improving the system and that they would therefore correct the errors detected. But from your response I understand that my efforts are in vain and therefore I see that the only real solution I have left is to stop publishing reviews under my name.
It is still paradoxical that after the immense effort I have made and that according to @AdamGT 's November Leaderboard, I am the third who has published the most reviews in all the participating countries, I have to consider stopping collaborating because HAL has decided to knock down all of my new collaborations, one by one. Thats de situation.
I repeat, thank you for your great help. @MortenCopenhagen@Gezendunyali@AdamGT
Thanks for the feedback. I understand your frustrations, but having staff to personally help individuals when there are maybe billions of users is not feasible for Google. But I can assure you that the staff is very much aware of the problems the new moderation system is causing to many authentic Local Guides.
I will add your post to my folder with examples of LGs giving up due to being moderated too hard. I plan to share these at a later time should the problems persist.
Lastly, you may want to give it time and come back sometime next year. Hopefully things will be fixed.
Creo que estas en lo cierto, esto es lo que sucede ya que, si la misma e idéntica aportación la hago desde otro usuario que tengo en Maps, con las mismas palabras y fotos, me la acepta de inmediato.
Después del episodio que sucedió en las 21 reseñas que publiqué en las vacaciones en Francia, donde todas fueron tumbadas e incluso me acabaron borrando todas mis colaboraciones y fotos, mi teoria es que mi perfil ha quedado marcado con algo parecido a lo que comentas, soy considerado peligroso y a la más mínima que no cuadra algo, me las tumban.
Se ha llegado a dar el caso de que en una reseña aprobada, detecto que falta una letra, en una palabra, la corrijo y lo pongo bien escrito y entonces me lo tumba. Finalmente, los revisores manuales, siempre lo acaban aceptando. Por lo visto estos no tienen en cuenta mi historial “pseudo-delictivo”.
La verdad es que colaborar con Google Maps ha sido para mi una distracción divertida, pero a partir del ultimo año, esto me esta castigando mucho. Trabajar así no tiene ninguna gracia.
In your answer to @antoniodiaz you make it sound like this is an unintended bug. I tried to explain earlier that it is a feature build into the system aimed at blocking fraud, fake enggagement, scammers and spammers. The reasons for content getting removed can often be found outside the individual contributions. I think your experiences actually confirms this pretty well.
Dear @MortenCopenhagen maybe there is a translation problem. What I said was not that the system could have and error for blocking fraud, fake enggagement, scammers and spammers. Logically the system must do that.
What I said is that my profile is wrongly classificated (a false positive), because I’m not in any of those cases. That wrong classification not only is the origin of my problem but a tread for the rest of collegues because everybody is exposed to it.
“…I have another account on Google Maps and I have verified that any review that is censored, I can post without problems on the other account…”
Please make sure you exit the program from your second (and any other) account as having more than one account enrolled in Local Guides is against the rules and would result in expulsion of all your accounts. Visit this page from any other account(s) https://www.google.com/localguides/optout
Thanks a lot @PaulPavlinovich , because I didn’t know that limitation. In fact, is not my wish to use two Gmaps accounts, but I needed to discard that the problem is the content i publish and the only way is to use another account with the same content to test it. Once tested that, I will never use the second mail account anymore.
Make sure you do exit from the second one @Ustrell it would be greatly unfortunate to lose access to the Local Guides program when you’re such a high level.
I did that but just for your help, my first idea was just to erase the reviews, but thanks to you oportune warning I disconnected the second account.
thanks again @PaulPavlinovich
