Local Guides FAQ.

Google Maps tips & tricks
,
1

Many many different people joining the local guides community.

For understanding local guides connect we need some time.

Now, the tutorial is also available on connect.

BTW,

Some local guides asking the questions, but that’s answer is already available on connect.

I agree new local guide doesn’t know that their question’s answer is already available!!!

Some questions are multiple times asked.

The repetition makes connect more frustrating.

Some local guides are giving their answers, but same question many times Repeating,

In this our

Time, Energy, Conversation used.

It’s to be ok, that we need some FAQ type board.

This board will gives more details based on our queries.

This board more helpful.

The Most Asked&Popular Questions Of the Connect.

I know that subtopic of “FAQ” Is available during writing of our post.

I know that about local guides, about program related answers available.

Any many useful articles are also helpful ourself.

I post this question is in How-tos because I thought I will share my thoughts related to my queries.

And why How-tos posts are not merged, many of same question posts are still available on connect.

Why moderators don’t merging that?

Thanks.

2 Likes
2

Hello @KishorMali
I appreciate your philosophy.

Factually, there are several posts in the help desk which address most of the common queries upfront. Even then, there are queries. Further, FAQs can’t cover each and everything.

The ideal would have been a “bot”. But, even these can’t address complex queries.
Further, when a person is in difficulty, going through any such automation becomes frustrating.
Have you ever experienced that by calling any help desk with IVR? Here, we always pray to have an end to that IVR & let the call get transferred to some human being.
Thus, in my opinion, the underlying philosophy of this forum as “Being considerate and accommodating” would get demoted by such automation.

Moreover, the questions may have subtle variations.

For example, “How to upload a photo?”, can be a routine question.
However, “How to upload a useful photo?”, changes the flavour of the answer completely.
Next, answer to “How to upload a photo which would seize more views?,” would be altogether different.
That makes providing answers to such questions more & more interesting.

1 Like
3

Hello @KishorMali , You are correct that questions are asked repeatedly. But it can be the reason that they don’t get the exact answer that they want. And it becomes obvious for the one to ask the second time.

For instance check this out, you can make a difference of different solutions for the similar question:

Solved: Local Guides Connect - Re: Why are many of my comments locked on my posts… - Local Guides Connect

And the other is:

Solved: Local Guides Connect - Comment section disabled - Local Guides Connect

If the answer is different and satisfying even when asked number of times then of course it happens.

And as the thing comes about merging, sometimes the thread gets too long and again the comment section is locked and hence NO access.

Talking about FAQ: Here is the link of FAQ that can be helpful:

Frequently Asked Questions on Local Guides - Google Maps Community

Thank you.

4

@Emon_Dhungana

I know that the intent of the question will be different.

For example,

"Still I didn’t received a local guides perk. "

Many many local guides asking the same question, so here I am talking about those questions that having similar questions and their all solutions are the same!!

Here, I am talking about local guides community.

Not about google Maps faqs.

My post is related to local guides.

5

@C_T

I know that you published your idea regarding chatbot.

And it’s also good idea.

The help desk posts are solve many Queries, but I found that many local guides don’t want to read more, don’t want to serch more.

The newly pattern has been developed in connect, that is if I have a question, make a post and directly ask. Why we do efforts. Because someone gives me answer!!!

Of course I want to talk with google moderators, related to my queries.

Via IVR. That’s is also amazing experience. Hence, we got their replies on connect, so I think connect team never developing IVR in connect.

I know that the intent of the question will be different.

For example,

"Still I didn’t received a local guides perk. "

Many many local guides asking the same question, so here I am talking about those questions that having similar questions and their all solutions are the same!!

It’s ok to merging that all.