So…
I got an email saying I had a new perk to redeem (see image),
But I have tried entering it with no spaces and tried it on my phone and computer
and every time it just comes up with:
“We don’t recognize this code. Try entering it again.”
Please help!
I would love to redeem it but I don’t know how to fix this 
I got an email with a perk code that is current. The problem is the site takes forever and then code is not recognized keeps appearing when I try to redeem it. Who do I contact? How can I get my perk?
I am having same issue in USA. LMK if uou get help with this please. I’ll do the same.
Thanks, will do!
Hi @Coryolden1 and @jordanarachel :
I have merged your posts together as you both seem to be having the same issue.
Let me pass this message onto the team and have them investigate.
If you both can provide a screenshot of the exact error, it’d be great. Thanks 
This should be perfect @jordanarachel ! Thanks for passing on the details.
I have alerted the team of this thread, please be patient while they investigate
Mine is an exact duplicate of that screen as well.
Thanks for the confirmation @Coryolden1 !
We’re going to figure this out
I have got a redeem code which is not able to avail it
https://www.instagram.com/p/Bp8Q2_WDzkB/?utm_source=ig_share_sheet&igshid=8eq7lxo12hmy
Is this real?
Today morning i received a local guide gift. i was about to proceed with my details and suddenly my phone hanged so i tried to redeem the code again. Its not working now. Please help me.
I am having the exact same problem…please help
Hello Friends,
I just recieved a local guide perk as a redemption code but their website keep ssying not able to recognize. It went okey for the first time, but I was not able to provide the address. Now its say code is not recognized. Any help to redeem it.
I got this same exact email, decided to bite the bullet and redeem. Haven’t had anything go wrong yet. If it is a fake it’s pretty darn convincing.
Hi @anbsakura :
A few others are also having the same issue. I’ll be merging your post with the existing thread.
I have already informed the team about the issue. Please be patient while they investigate what is going on!
Hi @Harijyot :
A few other users have also reported some issues. I’m going to merge your post with the existing thread.
The team has been informed and please be patient while they investigate.
Hi @mathewjohn :
A few other users have reported similar issues. I’m going to merge your post into the existing thread.
The team has been informed and please be patient while they investigate.
Received the same mail and stumbled upon this thread while searching about it. It looks legit - but since the sock will ship from UK, it’ll probably take a while to arrive.
