We are aware that this month’s email newsletter included a note at the top of the email that referenced a reward in the body of the email. This was an error and we apologize for any confusion it may have caused.
We are in the process of implementing additional checks to ensure that this does not happen again. We thank you for your understanding.
Please note: Any previous discussions about this issue will be merged into this thread.
I got an email form Google Local Guides that say that I have a reward and I need to scroll down to get it he reward, but I haven’t seen a way to collect it…
the email is in Hebrew so I don’t think its necessary to attach it…
Hello there.
The community newsletter I received in my mailbox today has a banner on top, saying (translated from Dutch): “You have earned a reward. Scroll down to claim the reward.”. There is no further mention of any reward in the rest of the mail. I assume the banner was included by accident, or am I missing something?
Greetings
Thibault
Congratulations for your reward @user_not_found .
Before getting the reward from my personal opinion I would like to suggest you please verify the mail again before taking the next steps if possible…
I have the same issue aswell
I see the same in my newsletter,
You’ve earned a reward! Scroll down to claim it! No nothing!
Cheers
Morten
@ThibaultR Same here. I hope the Google Moderators will clarify this.
I saw the same here but nothing below the message to claim.
Hi @user_not_found ,
Our team will reach out to you as soon as possible. Please check the email address associated with your Local Guide account and if you don’t see our communication in the inbox, please take a look in the spam folder. 
Hello @leozheng ,
We will contact you too via email to provide further guidance about this issue. Keep an eye on the email address associated with your Local Guides profile and check your spam folder if you don’t find our communication in the inbox. Have a nice day.
Same issue here as well.
Hello @ThibaultR
I presume it’s a bug that should be fixed. I didn’t even take notice of it till you mentioned it now. Most probably all the local guides who got the community letter got that along aide. Some of the moderators will clear us out soon I believe.
Regards
I’m a level 7 guide who received the June 2021 Local Guides Newsletter “Putting Pride on the Map.” At the top of the newsletter, there’s a banner that says “You’ve earned a reward! Scroll down to claim it!”, but there’s no reward mentioned anywhere in the email. Has anyone else encountered this?
Same issue
I did encounter the same issue and even elsewhere I can put my reviews like before or comment or update
i received the same email but nothing towards the bottom
I have the same issue and where can i find my badges achievements as they have disappeared
Thanks for reaching out @ThibaultR . This is a known issue and an update will be posted shortly.
Same for me too.
Hi @damnwrite and thanks for reaching out.
This is a known issue and an update will be posted shortly.
