Je n'arrive pas à modifier une boutique qui a fermé et a été remplacée par une autre

Bonjour

Le salon de coiffure où j’avais mes habitudes a définitivement fermé… j’ai posté l’avis de fermeture avec la photo de la vitrine masquée et l’écriteau définitivement fermé.

Depuis il y a eu des travaux et une nouvelle enseigne a pris la place.

J’ai signalé la nouvelle enseigne avec les photos de la nouvelle vitrine ainsi que la proposition d’horaires avec photo des horaires en question.

Depuis on m’a refusé plein de fois la suppression, on a enregistré la création, mais les horaires n’ont pas été enregistrés et les photos ont été affectés à l’ancienne enseigne… ça ne ressemble plus à rien et décrédibilise ma participation.

Bref, le barbier qui a remplacé le salon de coiffure n’est pas à jour malgré mes nombreux essais de mise à jour et le salon de coiffure est toujours noté ouvert alors qu’il n’existe plus !

Pas de commande pour signaler cet incident, les champs prévus pour les mises à jour ne permet pas de traiter ce genre de question, c’est à décourager de participer !

Un canal pour faire remonter le problème ?

Au moins j’aurais essayé par là

Les images pour illustrer les publications

4 Likes

you can report a problem on Google Maps, following this advice here:

https://www.localguidesconnect.com/t5/Help-Desk/How-do-I-report-a-problem-on-Google-Maps/ba-p/1826868

Best regards,

@Louis_CHATEL limited to the system’s English translation, if I understood correctly.

The previous hair dresser closed permanently which you marked closed. Then a new hair dresser opened the same store after fixing the shop, now it’s opened. And you have difficulty opening the location again.

If I didn’t misunderstand, if the new shop has a new name or belongs to a new owner, then we need to create a new listing (not to edit to reopen the old one). Even if the name could be similar but this is a new business owner, we should still open a new listing, since it’s a new business by a different business owner.

Whichever way, if there is difficulty in creating this directly as a Local Guide, the best route could be via Google My Business, and get the shop owner to register and claim the business.

https://www.google.com/business/

If I misunderstood the situation, maybe more information from yourself could help.

Hello @StephenAbraham

Sorry, I haven’t seen your reply, I’ve been redirected to one other french forum where I’ve been bad answered : they don’t have understood the question… and sorry also for my english.

Then, the two shops Studio 67 and shop barber are already opened on maps together, and it’s not the same owner and not the same shop.

I don’t want to go to see the new owner, as a Local Guide I thinks the problem can be solved directly with Google Maps because it’s a problem of data gestion.

There is also a new difficulty with the fact that with 2 shops on the same spot the old comes upon the new and we can see new comments on this old shop speaking about the new shop.

When I’ve had an answer from french moderator who consider the problem sold… I thought that nobody has informed Google about the problem… and wrote a post on my blog to explain the same problem with another shop in Levallois but there the owner has written in the menu news the shop will close !!!

Since the information, no evolution, informations in Maps are wrong and nobody seems to be in charge of the résolution

Sorry, the post is in french but I think you can understand.

Here the URL of the post

https://louis-chatel.blogspot.com/2019/12/vous-avez-dit-information-jour.html

I shared the post with Google FR via Twitter… no reaction.

This last shop closed a long time ago is still declared opened in Maps and that shows the difficulty for a local guide to help for quality.

Best regards.

Louis CHATEL

Note : I didn’t find the share with Google on Twitter… I think it’s too old

PS : here the forum where I’ve been answered

https://support.google.com/maps/thread/21909324?hl=fr

@Louis_CHATEL can you perhaps share a link to the barbershop on Maps? Then we can take a look ourselves to check the situation.

Hello

I’ve opened my computer then I can write without the French corrector… and also, I can work with all the materials.

First answer, about Barber shop and Studio 67 coiffure

BARBER SHOP
67 Avenue du 18 Juin 1940, 92500 Rueil-Malmaison
https://goo.gl/maps/9N4CzoafrbJASmWE8

Studio 67 Coiffure
67 Avenue du 18 Juin 1940, 92500 Rueil-Malmaison
https://goo.gl/maps/HjWzKEVw5hLTmdni7

We can notice that when reading the map, it’s the spot of Studio 67 which is visible.

About others problems with Maps, there is also at 1 Rue des Messageries, 75010 Paris

https://goo.gl/maps/6jXNAN5Thuda25vG6

with an old photo of le Furet, the last photo taken this month is

Here we here we can find 2 shops

Le furet

https://goo.gl/maps/njPbWksEspXp1XX5A

now the shop is rue de chabrol

https://goo.gl/maps/yPzdBTPmRFZUcXqWA

and

IH Studio décoration et architecture d’intérieur, rénovation
1 rue des Messageries 75010 Paris, 75010 75010 - PARIS 10
06 63 16 60 09
https://goo.gl/maps/hx5rJdjmvZY31tq9A

Note: For “Le Furet”, the event proposed is on both spots

Événements à venir

26 FÉVR. mer. 26 févr. · 19:00–20:30

Atelier c’est moi qui l’ai fait : confiture maison

Last and old problem

Bialetti Store
58 Rue du Président Wilson, 92300 Levallois-Perret
01 47 58 05 62
https://goo.gl/maps/QpYhJ5YGr9NJW2TP7

which is closed information by the owner on “Actualités” (only visible on mobil application?), as detailed in my blog

Conclusion : I’ve a lot of answers not taken into account… as you can see below

For your project of cleaning, if you can find an answer to avoid this situation and how to help local guide to explain how the y are sure of the modification proposed, it would be great.

Best regards

Louis CHATEL