ISSUE WITH GSV APP

OSAMA1 · January 31, 2021, 7:40am

Hi Smart Folks

Looks There Is An Issue With GSV App Since the Last Updated Version. !

It usually takes not more than 48 HRs for the blue line to be shown and approved in Google Maps. As shown in the Screenshot, it’s still Processing to be released. This is not normal ! Something weird ! It’s been processing for 6 days so far as shown ( 26/01/2021 )

What assured me that there is an Issue , the second screenshot shows a ( FAILED ) and must be deleted ! Right?

Deleted it more than 7 times in different days , but it is still shown up in the app !

Comments please ?

Thanks

TheEagleEye · January 31, 2021, 9:27am

@OSAMA_1 I have experienced the same. Local Guides Connect isn’t the platform for this now. You have to report the issue here.

Yotaroh · January 31, 2021, 9:39am

@OSAMA_1 こんにちは。

通常処理が長くても週末に処理が完了しますが、GoogleのServerの問題でVideo Modeの処理が一週間以上かかったことが有りました。今回も、Serverの処理に何らかの不具合が発生している可能性が有ります。暫く待つと処理が終了すると思います。

また、以前にも処理が成功したvideoが、数か月後にGoogleのServerの処理方法が変わってエラーになったVideoが有りました。今回も同様かもしれません。エラーになった場合は、削除して再度アップロードすると成功する可能性が有ります。
ただ、今回は、処理が進んでいないようなので、処理されるまで暫く待った方が良いです。

不具合が発生している時は、少し休みましょう。

MashaPS · January 31, 2021, 9:49am

Hi @OSAMA_1 ,

As you probably already are aware the Street View is no longer supported on Connect.

Feel free to reach out on the Street View trusted Help Center, which is accessible to Trusted Photographers only.

Thanks

Michal_Navratil · January 31, 2021, 11:26am

Hi @MashaPS , when I get to this group, it shows me that I don’t have access to it, I’m a certified photographer.

https://www.localguidesconnect.com/t5/Street-View-News/This-board-will-transition-to-a-new-support-hub-for-Street-View/td-p/2748855

MashaPS · January 31, 2021, 11:41am

Hi @Michal_Navratil ,

Thanks for letting us know.

I will forward this information to the relevant team and will get back to you as soon as possible.

Michal_Navratil · January 31, 2021, 11:47am

Thank you @MashaPS

Amiran · January 31, 2021, 2:14pm

Hello @MashaPS

Not sure if it is good to say in this thread or not but as all related discussions will continue on the forum, I should tell that I can not also access to the related forum, although I have more than 50 photos, and I had access to the SV board on Connect till it was available.

My badge in the app also appear and disappear time to time! I appreciate it if you help, Thanks.

MashaPS · January 31, 2021, 2:22pm

Hello @Amiran ,

We will look into this as well.

Thanks

OSAMA1 · January 31, 2021, 3:05pm

Hello again

@MashaPS

@TheEagleEye

I expected to answer me like what you answered. Listen please , there is no option or an area to submit a question in the help center!

All I see there is ( describe your issues ) which is a predicting for a very well-known issues and a ( FAQ ) ok. I am thinking that there is a direct area option to describe a certain new issues like my case , I can’t find a box or an area to drop what I want to say there .

And @Yotaroh my screenshot is very clear shows how much time I’ve been waiting for the result after processing!. It exceed one week to receive a result.

Here is what I see always

Please if I am not able where to go to drop my question, direct me please.

Regards

OSAMA1 · January 31, 2021, 4:01pm

hi @Michal_Navratil

This street view discussion area is removed from The LGs’ Forum. It’s not here like before.

There is a new help center for street view

https://support.google.com/?hl=en

But you may not access, only if you are trusted

Regards

OSAMA1 · January 31, 2021, 4:12pm

@Amiran which of the pages can you see when trying to access to the street view help center?

Please state which screenshot?

1 or # 2 ?

Here are two links

1 , this should access you to the page shown in Screenshot # 1

https://support.google.com/?hl=en

This should access you to the page shown in screenshot # 2 and I believe you need this one since you are Trusted and got your badge as you stated !

https://support.google.com/street-view-trusted/announcements/10038210?hl=en

Please let me know if you can access to link #2 and if you can see the page shown in screenshot # 2

Regards

Amiran · January 31, 2021, 7:44pm

Thanks @OSAMA_1

I see the main support page of Google products (1) even when I click on the SV forum link.

OSAMA1 · January 31, 2021, 11:30pm

Ok @Amiran can you please screenshot your profile page in GSV app that where your profile photo there ?

Thanks

Yotaroh · February 1, 2021, 12:59am

@OSAMA_1 さん、こんにちは。

処理中のあなたの動画は26/01/2021にアップロードされているので、今日で丁度1週間ですね。ヘルプを再確認したところ、処理には最大で1週間かかると記述されていました。今日処理が完了しない場合は、Googleのサーバーに問題が発生していると思います。

ところで、あなたは8k Video Modeを既に200km以上アップロードしていると思うのですが、まだあなたは特別なサポートを利用できないのですか？

OSAMA1 · February 1, 2021, 4:03am

@Yotaroh I am aware about the requirements and the criteria to have the support. I am still shooting and so far I got a 69 KMs and of course 8K . This is an issue, it’s not related with the special support. I never seen this issue till I updated to the last GSV app version.

I will get back here in two more days to see and to feed you back

Thanks