Is there anything we can do to help?

Google Maps tips & tricks
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Is there anything we can do to help in a situation like this?

https://www.nbcwashington.com/news/local/wrong-fish-store-reviews-for-virginia-business-tank-amid-controversy-mistaken-identity/2915701/

A Northern Virginia business owner says he’s watching his business’ reputation disintegrate before it has even opened amid a racial controversy involving a different shop with a similar name.

Hundreds of people are getting the business — Exotic Aquatics — mixed up with another business — Exotics & Aquatics, which is at the center of a racial controversy

“My social media from my business [is] just absolutely in the gutter. I went from five stars on Yelp and Google down to one star,” Oberheim said.

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Yes, @Alice_L . You can do something about that. It’s not so uncommon case.

If the listing (on Maps) has been claimed as bussiness, you could report the case to the Google Business Profile Help Community

Or if the place is not claimed yet, you could report to Google Maps Help Community

Or you could simply tag one of Google Moderators here in Connect.

Or you can also report those Inappropriate Reviews on Maps one by one yourself.

Cmiaw

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Hi @Alice_L ,

Thanks for reaching out!

Can you please share a link to the business in question?

Also, please note that I will move your post to our How-tos board, where Local Guides ask questions and express their doubts. More information on Connect’s labels is available here.

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@Alice_L

You may want to take a look hereb

https://www.localguidesconnect.com/t5/General-Discussion/Help-for-old-man-who-recieved-an-Anti-Vax-Shitstorm/m-p/3123280#M1220407

It is a recent example of how such issues can be dealt with successfully.

Cheers

Morten

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@Bobiisha Here is the link to the business:

https://goo.gl/maps/1dTodmjyJJDGrWVb7

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Hi @Alice_L ,

Thanks for providing the link!

I will forward this information to our teams so they can investigate further.