Recently I had a problem because I’m not abble to publish in french business, also all the contributions I published in recent trips to france disapeared.
After that, now, I see that the information of my badges is incorrect, partly lost, and the system do not remember my colaborations. Also I see business with articles and the system suggest me to write the first one.
I’d like if somebody can rebuild the information about my acount and contributions.
Many users are reporting a similar behaviour about writing reviews in France.
All of them said that they received an email from Google about that. Can you please check if you also have received one recently. Knowing that will make easier to respond.
What we can say for now is that only 3 reviews are publicly visible, and the way this is impacting the badge is related to the count of likes and long reviews, as both show Zero.
EDIT: To keep Connect, and this conversation, organised I have merged here your post about the email you received from Google. In this way it will be easier to follow the conversation
Thanks for confirming @Ustrell (FYI, it would be great if you use an effective tag, by typing @ and selecting the name from the pop-up - Active local guides are responding to a lot of post, and they can miss some reply if not tagged)
Is the mail talking about some kind of penalization? EDIT: Yes it is
After month of the problem with hidden publications I follow with wrong information in my account and an incorrect behaviour of maps.
I enclose 3 examples where you will see that I have published the first publication and Maps says there are no pubs. And the incorrect fata of my account.
I’d appreciate if somebody can arrange my account to the normal state and keeping my 3000 publications. Plis
Please note that it can take several weeks for the check to be done, and you will not be notified about the result, so I suggest you check the status of your reviews once a week or so.
I fill it may be 6 months ago or even more. I don’t know.
I’ll follow your advice and repeat the process. Let’s expect that this time everything is fixed, after the large work I already done, I have terror they reset my information and everything could be lost.
Thank you for your cooperation and my best regards.
I followed your advice and filled de form you suggested. After some weeks, I recovered partially the functionality.
Today my pictures are fully visible and I began to receive many mails from businesses, for my reviews. The previous reviews are visible!, BUT all the new ones I create now, follow invisible for everybody except me.
Now I just repeated the process with the form “Account investigation…”, but the form doesn’t allow me to add comments so I can only say that the problem is with the reviews. Lets pray
I can claim that write reviews that nobody will read is discouraging.
I will appreciate any suggestion or help you can do.