Hi @JavieraAu.
I’m the owner of a physical store. Before the inauguration a local guide try to
appropriate the location of our business in Google and try to give us “their services”. We knew that publishing our business on google my business is free and we didn’t understand how a Local Guide could turn this into their work.
Since we refused to hire their services, this person has dedicated to publishing damaging reviews for our business and answering questions to our clients using advertising from other businesses of the competition.
We have tried to contact him in order to abandon this behavior in a friendly way but he has answered us in a challenging way.
I hope you can help us, because this situation damages our commercial interests.