A friend received a set of negative reviews on his business. Analyzing the reviews are new or have had no activity in google maps. The most suspicious only have negative comments to companies in the same sector.
You tell me how my friend should proceed or if they need more information
***************** Español **********************
Un amigo recibió un conjunto de reseñas negativas en su negocio. Analizando los reseñistas son nuevos o no han tenido actividad en google maps. El más sospechoso solo tiene comentarios negativos a empresas del mismo sector.
Ya me comentáis como debería de proceder mi amigo o si necesitan mas información
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Hi @AntonioMSP and thank you for reaching out to us.
Since you are asking for business owners, the best way they can report a Local Guide, who you think is violating our program policies, is by following these steps here. Google Maps team may take down the review that is flagged as fake or in violation of Google’s review policies.
The business can also reach out to the Google My Business Help for some additional inquiries.
Please keep in mind that Local Guides is a program for individuals.