I’m uncertain what caused my local guide badge to disappear. I don’t believe I violated any policies and I would greatly appreciate if you could please inform me where I fell short, if at all. Every single one of my reviews are genuine experiences I’ve had with the business that I can provide validation for, and there’s various negative encounters I’ve never posted of as I strongly believe in giving businesses the benefit of the doubt before submitting any post unless I’ve been given incredibly derogatory customer service. I’m very disappointed in this situation as I’ve really tried to do my utmost to be professional and provide my honest experiences.
I would greatly appreciate the help and I sincerely apologize for any shortcomings as I guarantee if you provide an explanation, I will ensure to correct any potential misconduct / policy violations going forward. This being said, I still don’t understand as I reviewed all policies and I don’t see what aspect I violated.
Please accept my sincerest apologies in any case, and I hope we can work to resolve this issue.
Thank you for your time!
Sincerely,
SF
Update - 2021/04/18 - 2:30 PM CST:
Just an update, but thank you Google Team for the assistance!
I strive to provide honest and genuine experience so that businesses can continue to grow and provide good services, while also trying to advise the owners when I have a genuinely poor experience.
In any case, your prompt resolution and assistance is immensely appreciated as this was a very disappointing experience.
Now my only question that remains, how do I restore the badge? Does this just take time for the Google system to update on the server-side? I followed the instructions, cleared the cache on my maps app, and nothing is showing as of yet.
Can a moderator please assist me? I would really like the Google team to review your database records and check my post history / any revisions that may have been made. I am very confident that I violated no guidelines, and in the event there was any misconduct, please advise as I want to address it to prevent any further occurrences as I was honestly oblivious or overlooked them. I don’t want to discontinue using this platform as I honestly commend honest / hard working people who go above and beyond, but I post negative reviews primarily when I feel I’m being treated a specific way and it’s obvious there’s some bias in regards to the business’ perspective. Please assist me in addressing this issue. As I’ve mentioned, I can validate each and every review I’ve ever posted for legitimacy.
If I am misunderstanding your concern then please explain. Also, your post would be better placed in the How-tos section of Connect where you would likely get a quicker and wider response and where others can benefit from your issue.
I submitted an appeal and updated the post. The Google appeals team verified I didn’t violate any community guidelines. They reinstated my account. Please review the update section of my initial post.
Additionally, I didn’t know that this Local Guides community existed until this incident, so my apologies for any inconvenience in the erroneous section this was posted in.
I submitted an appeal and updated the post. The Google appeals team verified I didn’t violate any community guidelines. They reinstated my account. Please review the update section of my initial post.
I saw that and was trying to understand what badge you thought was missing but it’s all clear now.
Additionally, I didn’t know that this Local Guides community existed until this incident, so my apologies for any inconvenience in the erroneous section this was posted in.
Yes I saw that this was your first post and welcomed you to Connect accordingly. To keep Connect more organized, I will have your post moved to How-tos. You could do it yourself by editing the post and changing the topic.
I am glad that you have verified that your account does not have any penalties.
However I couldn’t understand whether you query regarding your badge is solved as @AdamGT also asked. Could you please elaborate further?
Please keep in mind that I am going to relabel your post to the How-tos section of Connect as this is the place where you may ask questions, share feedback and tips.
Feel free to have a look at Your guide to Connect for more information about what topics are discussed here, how to choose your posts labels and many more great tips.
