I redeemed a reward for a Local Guides-branded item, but it hasn’t arrived even after reorder

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1

I redeemed a reward for a Local Guides-branded item, but it hasn’t arrived even after reorder. Now I am not able to order it again. Is there a way to log a complaint regarding this? This is unfair to not send reward to individual as promised.

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Hello @Mayurkasera ,

It takes around 8 to 10 weeks. When did you redeem your reward?

JAI HO!!!

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Its been more than 9 months I have redeemed my reward and not received it