How Tos section in Home page of Connect shows twice in Mobile and PC

SalmaanN · April 19, 2020, 8:04am

Hi everyone,

While using Local Guides Connect, I see that the How-tos section in Home page of Connect shows twice the time. I checked in PC also and it shows twice in PC too. Please check the below and I thought to post here so that it could be corrected if required. Thanks.

Regards,

Salmaan

Raghav3 · April 19, 2020, 8:24am

@SalmaanN , for me its alright. I request you to clear all your Google Chrome tabs and then login to LG connect website.

(Or)

Go to system settings>apps> Google chrome>app settings>clear all data.

Try these two possibilities.

I hope this is clear to you @SalmaanN .

If this problem resist kindly tag any moderator, I am sure they will help you.

@MoniV @Petra_M .

sonnyNg · April 19, 2020, 8:24am

Hi @SalmaanN ,

Thanks for being observant! : ]

Just to be sure, would you mind checking again on Desktop as well as on your smart device if it may happen to occur again?

It would seem that the screenshot was taken on a mobile device, as well as the Connect website being viewed in Desktop site/mode, correct?

Much appreciated also from @Raghav3 , as you may proceed to check the provided initial steps.

SalmaanN · April 19, 2020, 9:19am

Hi @sonnyNg ,

I have cleared the cache and it’s still showing me two sections. Yes, the photo was taken in Mobile device viewed with Desktop mode. I now checked in PC too as well as in Mobile by viewing in Mobile mode. It’s showing twice for me.

SalmaanN · April 19, 2020, 9:25am

Hi @Raghav3 ,

Thanks for your guidelines and tagging moderators. I have cleared cache and still the issue persists. I have around 40 tabs regarding Local Guides Connect posts to check and reply and because of it I am afraid I can’t clear the chrome tabs in my mobile. Appreciate your suggestions. Thanks again.

MortenCopenhagen · April 19, 2020, 9:35am

I don’t see this problem on Desktop.

Cheers

sonnyNg · April 19, 2020, 10:41am

Hi @SalmaanN ,

Thank you kindly for having checked again and for the example! : ]

For the moment, as @MortenCopenhagen also provided, we can also check for similar cases from other Local Guides.

Just as another test, would you have tried to log out and log in again your Connect profile, either on mobile or desktop?

SalmaanN · April 19, 2020, 11:33am

Sorry to bother you. I have signed out and signed in again and it still has two How-tos section, @sonnyNg .

C_T · April 19, 2020, 12:51pm

Hello @SalmaanN

I find even on the phone you are browsing the connect site through chrome in a desktop mode. That’s surprising. The display must be big enough not to give any eye strain.

Further, I find the order of the sections & even the content is something different than the one I see on my desktop as well as on the phone.

I suggest you following actions. Clear the cookies & browsing history. Ensure that the latest version of chrome is running on your PC as well as on the phone.
Through this link, reset the display https://www.localguidesconnect.com/t5/user/myprofilepage/tab/user-preferences:display
Disable all a) Add-ons, b) VPN service c) AV services d) Ad blockers e) Chrome extensions f) Clean up apps running in the background & then open the home page of connect site & see whether that has corrected the error. Later on you can trouble shoot the exact cause of the error by enabling the services one by one.

sonnyNg · April 19, 2020, 1:13pm

Hi @SalmaanN ,

Thank you for the details and it would be no problem at all if more updates from your end could be shared! : ]

In relation to the matter, I would also highly suggest you to check as @C_T kindly provided the steps.

SalmaanN · April 19, 2020, 4:25pm

Hi @sonnyNg ,

I updated the Chrome app in my mobile and still the issue existed and since it seems I am only having this issue, I went to My Settings page and unchecked How-tos board from home page and rechecked again and when came back to homepage, it became fine now. How-tos board is showing only once in my mobile(both mobile view and PC view mode) as well as in my PC.

Thank you so much for all the help. Much appreciate it.

Regards,

Salmaan

sonnyNg · April 19, 2020, 4:36pm

Hi @SalmaanN ,

Thanks for sharing the recent update! : ]

Should there be any irregularities of the same matter, do feel free to let us know.

Additionally I just wanted to let you know that the reply of your would be accepted as solution, should it lead directly to the final resolve.

SalmaanN · April 19, 2020, 4:53pm

Thank you for your help, @C_T . The issue is resolved now by going to My Settings page, and unchecking How tos board from Home page and rechecking again.

Regards,

Salmaan

Raphael-Mahumane · April 19, 2020, 7:42pm

Hi @SalmaanN it is interesting to see how you managed to solve this issue. I would like to know what triggered this or it just appeared without you doing anything unusual on your settings? I am asking because from what others suggested as our usual attempts towards this kind of problems did not work here. Cheers!

SalmaanN · April 19, 2020, 7:55pm

I often go through My Settings page and didn’t remember specific recent change, @Raphael-Mahumane . My recent changes are in My subscriptions page as I remember. I think some settings changes which I have done recently could have triggered this issue.

Regards,

Salmaan

Raphael-Mahumane · April 19, 2020, 8:00pm

Hi @SalmaanN thank you for your reply, your explanation makes sense. Cheers!