How to write helpful reviews for people with accessibility needs

More than 65 million people worldwide need wheelchairs to get around. Yet, information about accessibility isn’t always easy to find.

From sharing photos of wheelchair-friendly entrances to answering questions about accessibility, Local Guides like you can help make life easier for many people by adding this important info on Google Maps. This doesn’t just help people who use wheelchairs, but also helps families with strollers, seniors with walkers, and people on crutches.

Another way you can help is by sharing detailed reviews about the accessibility features of places you go. Now that you can search reviews on Google Maps, be sure to include keywords such as “wheelchair” and “accessible” in your review so people can easily find them.

Here are some tips for writing reviews for people with accessibility needs.

Add specific details about accessibility access outside of the building.

As you make your way through a parking lot, note whether or not there are accessible parking spaces and access aisles. These areas are usually clearly marked with placards, signs, or painted markings on the ground. You may even want to count how many accessible parking spaces you see and add that information to your review.

Does the main entrance of the building have step-free access or a ramp for people who use mobility devices? If not, is there another entrance they can use? Once they get to the entrance, are the doors easy for customers to open? Are they wide enough for people who use wheelchairs?

Keep these questions in mind when you write your review.

Then, look around for accessible features inside the building.

A few things to keep a lookout for include: elevators, wheelchair-accessible seating, and accessible restrooms. They should all be reachable without having to go up or down any stairs.

Places with accessible seating should have enough space for someone in a wheelchair to navigate the room and get situated. Restaurants and bars that only have high tables are not accessible.

Remember: some of the details you’d never think to add to your review can be the most helpful details for someone else.

Consider accessibility features wherever you go. Your reviews can help a wheelchair user comfortably enjoy a concert at a new venue, or book the right hotel for a family trip. Even adding a quick line about accessibility to all your future reviews makes a big difference.

Another example? The doctor’s office. Some patients rely on adjustable medical equipment to get proper care. They can’t easily get on the examination table if it’s at a high, fixed height. So, next time you go in for a check-up, ask your doctor if the office has accessible medical equipment. Then, include that information in your review.

These are just a few of the many things to look out for when writing reviews for people with accessibility needs. But we hope this gets you thinking about ways you can help guide them in your reviews.

Do you often share accessibility info on Google Maps? Have you created a list of accessible places in your area? Tell us in the comments below.

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Thanks AriMar for sharing, this is really insightful.

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Thank you for sharing.

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In restaurants, museums and similar places I always check if the entrance and bathroom are accessible, if there’s enough room inside and if it’s a restaurant if the tables are the proper height and size. I add that information on my reviews as well. This post made me realize that I forget to check places like the doctor’s office, and to check everywhere whether things are reachable. I will try my best to remember!

Thank you for sharing this @AriMar ! I will begin to do a list of completely accessible places in Buenos Aires :smiling_face:

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Good morning @AriMar ,

I thank you for this information and advice, which are very dear to me as to many other members of the community. I also recommend taking pictures of public places with architectural barriers, in order to try to stimulate the change and let people know that this place is not accessible to everyone.

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@Jesi Thanks so much for doing your part to help others!

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@user_not_found Great advice! Thank you for sharing it with the community.

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@AriMar

congratulations for this post, I have a thread that collect images of SV from all over the world, and then I talked to my dear friend @Vasudeo

that LGs from all over the world could start to point out places dedicated to the disabled, but the idea is more innovative:

intervene on Google Maps with an orange icon that is always visible during the day as it is bright in the absence or with little light so that the handicapped could quickly find places in his area where he finds assistance and even facilitated routes.

a new icon to be created by Maps Makers, a symbol that could be the international symbol of the wheelchair. And then clicking on the icon would open a card with more information about the services at that point.

The same should be created in Braille for the blind with a dedicated app with new touch screens in Braille transmitting information in this communication system.

In 2018 with the existing technologies I think it is feasible.

At the discretion of the LG that then with this icon could put in the local maps new points with photos or 360 to facilitate the handicapped.

the friend @Vasudeo He told me that if this were the case and I believe it, the handicapped would be more happy to leave the house and today many leave little because the cities have little or have but there is no system today that signals them in real time which services / assistance / facilitation has / would have left the house.

what do you think about it ?

Is this icon for the disabled and a Braille touch app still a dream or can you start doing something?

https://photos.app.goo.gl/8OYjTi198BTbTL9o1

I have attached the link of my album on Google Photos dedicated to places for the disabled and supports that for now I met on my trip around the world with SV without itinerary.

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Thanks @AriMar for share with us, it’s very helpful.

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Thank you @AriMar . I have learned so many things from your post and trying to improving myself.

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@AriMar Thanks for sharing this post.

Recently I visited San Francisco and I stayed at this hostel. I’d love to share some accessibility pictures.

India, the country where I live is not a disability friendly country. Be it roads, trains or buses, offices - people are not very inclusive when it comes to people with disabilities. So when I see any accessibility features available in an area I quickly update those info in Google maps and tell others to do so.

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@AriMar good reminders

I mostly take photos of any wheelchair signs or other helpful signs for any physically challenged people.

Other entrances or lifts nearby yes I will add those to my reviews.

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@AriMar

Thanks for sharing the information

Its very very helpful info to write the reviews

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Hi @AriMar thank you for sharing your very important and helpful article in the community about how to indicate wheelchair parking, place while reviewing the location.

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Thank you @AriMar for your great post about review. This post is very helpful for me and others .

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Fortunate to live in a state (California) and country (U.S.) that mandates public places, streets, buildings, stores, restaurants, businesses, sidewalks, etc. be disability or mobility friendly - part of the Americans with Disabilities Act. The US federal law started in 1990. It’s been easy for me to include photos and write about it in my reviews.

It is something I took for granted until I became active here in the online Local Guides Connect Community and saw what other Local Guides are posting here and sharing their stories, such as Nigeria Local Guide @EmekaUlor or when Kenya Local Guide @InnocensiaO asked me “why are the “yellow tiles” in every sidewalk corner” last year during LGSummit 17 in San Francisco? The answer: The “bumps” are to help visually impaired people to “feel” the corner or the dip to the ground level of the street to help them be able to walk across the street unassisted. And if you use a walker, wheelchair, or push a stroller (Pram) like me having the “dip” makes it very easy to get across the street independently with ease.

@ErmesT has shared many mobility-friendly experiences here on Connect, including one that a person in a wheelchair can easily go and see the nature for themselves with ease.

Cheers,

Karen

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Thank you @AriMar for this important post. My mom is a disable, she use a rollator for walking.

So my aim is to try to locate beautiful places, natural feature, where to go for a walk with her.

Places like this, for a walk in the nature, close to home

or this one

Trying to make her life easyer helped me to start to pay attention to the accessibility of every place, trying to locate parking, ramps, lifters in shops and restaurants.

In doing this, sometime I can discover something special, like this one “A path for wheelchair at 1600 meters above sea level”. Are you referring to this one, @KarenVChin ?

Recently I have reached SVTP status, for better documenting this kind of natural features

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Yup @ErmesT ! That is the post I was thinking about.

Cheers,

Karen

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Thanks for sharing your IDEA @AriMar

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@AriMar your posts are inspirational and thought provoking. In the past few days you have kept us engaged across the world with some great writeup especially the one asking LGs to mention the Special friends they’ve met on Connect and LG programme. Our community group really went memory lane and we appreciated the conversation.

About 15% of the world’s population (one billion) have some form of disability. In Nigeria, it is estimated that over 20 million citizens are differently enabled.

Accessibility is important for everyone, not just People Living With Disability (Differently Enabled). It is also a human right provision globally. @KarenVChin and @ErmesT live in a more friendlier communities with relevant laws to enable unhindered movements for PwD. We look forward to such situation in Nigeria soon, as the National Assembly has passed a law in this regard, awaiting the Presidents assent.

My friend John inspired me to become passionate about disability; the Local Guides community and Google Maps provided a great platform to pursue this initiative easily. In May 2018, I committed to hosting Accessibility meet ups monthly(Nigeria Accessible Walk) for the purpose of adding repeated information that would be useful to our differntly enabled citizens. So far, we have hosted five meet ups in three States - and four different cities- Mbaise, Owerri, Awka and Lagos.

We have also started adding buildings with accessible trails on the Google Map. See the list :point_right: Wheelchair Accessible Buildings NAW

Let’s do more!

Xoxo

Emeka

(Accessibility Champion)

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