In this post I want to share with you the information that im looking for when im reading a review about a restaurant and which comments will influence my decision to select one according to the type of restaurant im searching for.
- Type and quality of food
In general the type and quality of food are the first critereas searched when trying to find which restaurant I will select.
As the type ( fast-food, family style, buffet…) should meet what I already have in mind mentionning it in the review is helpful due to differences then what expected in some cases.
When it comes to the quality a reviewer should elaborate more : think about someone who wants to select one restaurant in a list of 5 and all the comments are mentionning good quality of food, well that’s not so helpful ! In this part a better review would include details such as why and what is special about it, a good description of the dishes and which ones you really enjoyed !
- The price
Well who doesn’t want to make a good deal ! Restaurants are not the exception.
You are more satisfied if you have great food and pay the cheapest possible amount of money, in this part mentionning that prices are acceptable is not really what could help to decide for the simple reason that what is acceptable for you might not be for someone else, keep in mind each customer has his own experience, budget, expectations…
A better approach in this part is to mention the price range of the restaurant, some examples of the menu, where to find online deals, payment methods, cashback…
- Customer experience
Customer experience is very challenging for restaurants as it’s all about the small details and in some cases these details are considered as additional cost and depends on the management of the restaurant.
Well we cannot include all the details in one review here you can share the waiting time, the attitude of the staff, the atmosphere, facilities …
A good sign would be also if there is any satisfaction measurement system in the restaurant.
Reviewing is about sharing experience, helping other people to make their choice based on what you observed and wrote which should meet what someone is looking in a review but is also very helpful for restaurant owners to take necessary actions based on what we evaluate which can only improve customer experience so #letsguide !