How to track the local guide perk?

Hi,

I ordered local guide perks socks but they haven’t been delivered yet. Now I got a mail from Google local guides asking to share feedback for the gift I received. My question is if I haven’t received anything then how am I getting a mail to share feedback? Where is my package and how to track it?

Hello @Anant87 ,

Thank you for reaching out. We are sorry to hear that you haven’t received your perk yet. Please allow 6 weeks for delivery. Tracking numbers are not available.

If it has been longer than 6 weeks from when you ordered your perk, please go to the FAQs page on the redemption website, and input your unique code into the “Need more help” section at the bottom. From there, select “I never received my perk” and double check that we have your shipping information correct. Our shipping team will look into it and get back to you.

same with me , ordered the socks in the month of may 2019 . weeks and months passed . did not received the perk . " You’ve earned a special edition perk! " . kindly chose shipping partner in future where tracking is possible .

Thanks

@MoniDi Hi! It’s been almost 9 months since my socks had been shipped. I haven’t yet received them. I cannot find the redemption code. Is there any other solution? I have the email which says that my socks have been shipped.

Hello @RituShah ,

I will contact you privately with instructions how to proceed further.

@user_not_found , I will do the same for you.

same with me , ordered the socks long long back . weeks and months passed . did not received the perk .

can any body guide me what to do now

thanks and regards