How to report a technical error

Dear all:

Something is failing when I try to send a nomination for a Local Guide in Local Guides Nomination Form .

Here I attach a screenshot. I’ve tried yesterday and many, many times today, and from different PC’s (not mobile phone) and I always bumped into the same problem.

It would be much appreciated if someone could tell me how to report a technicall issue.

Thank you!

16 Likes

Thanks @TraciC

I’m afraid I’ve been trying to nominate a person and unfortunately the system fails. I’ve kept trying for almost two hours now and couldn’t upload it.

Oh, dear, I must admit I’m a bit crossed (just a bit :heart_eyes: ), but still motivated because, to my mind, our peer deserves it.

@AlejandraMaria , here I paste a screenshot, maybe you know who I can ask for help.

Than

k you, thank you!

11 Likes

Hi @SonjaPerera thanks for reaching out. I just tried to submit and I can do so. I can’t see from your screen shot any kind of error message. Can you please tell me what happens when you click on the “Confirm Nomination” button?

Can you check and make sure your text in both boxes is less than 1000 words and that you’ve selected a value from the drop down list too?

Paul

6 Likes

Hello @SonjaPerera

I too tried to fill-up the form but did not see any error. Even the confirm nomination button is also active in the screenshot.
However, the pic highlights many words with red underline. Is that the error?
Then possibly, your default language setting is something else & the browser is flagging that as spelling mistake.

2 Likes

Thank you @PaulPavlinovich for your incredibly quick response.

There’s no message of error, but a gray lay showing this circle, spinning like if it was sending (eternally sending :sweat_smile: :joy: )

I’ll check your kind tips right now and be back to you ASAP.

Cheers!

Here is another screenshot. @PaulPavlinovich

Less than 300 words and category are OK.

I’ll see on the default language recommended by @C_T

Thanks to all!

Sounds good @C_T . I’ll try

Hey, @C_T

Unfortunately, it asn’t this (here is another screenshor; no underlined words).

I’ll do my best to try this afternon (I’ve spent about two hours this morning, and so I did yesterday at night, and now have to attend other concerns, I’m afraid).

A million thanks

1 Like

Hello @SonjaPerera

Thanks for the clarification.

It appears that the browser is going into an endless loop & not effecting submit.

Please try clearing the browsing history & cookies. That may solve the problem.

Further, I checked the links at the two buttons.

The cancel button has link https://www.localguidesconnect.com/t5/custom/page/page-id/LocalGuidesNominationForm#

However, the “Confirm nomination” displays a link “javascript:void(0)

Nevertheless, that may be because I am not inputting any valid data.

But you can test that since you are filling the form with all the details. Before hitting the Confirm button, do a right-click on to that & then select “copy link address”. Paste that in some word processor or notepad. If that displays the same java-script error, the problem would be somewhere else.

7 Likes

Oh, @C_T

What a master class!

I’m amazed at how supportive and complete was your reply. Thank you for investing your time in such a generous way!

1 Like

Thanks for the compliments @SonjaPerera

However, could you complete the required action?

2 Likes

Oh, @C_T , I’m afraid the Confirm button show this " “javascript:void(0)” mentioned.

I’ve also tried from my mobile phone (Android) and still not able to submit.

Do you think the system maybe blocked me? (I’m a good girl, promise :blush: ). When I paste the link on a browser I can read “about:blank#blocked”

I’m wondering if it would be appropriate if someone who knows me bit more, as @FaridTDF , for instance, could make the nomination if I write here the text for each box on the form.

Sorry, now I have to rush to my 4-hour English sesion (sorry, it doesn’t seem very polite from me).

I’ll be back and retry, and retry (yes, it’s personal! :sweat_smile: )

Thank you, thank you, thank you,

Sonja

1 Like

No that appears to be an error in the web page design @SonjaPerera

Let’s wait for the moderators to take some action on that.

1 Like

Hola @SonjaPerera , consulta pudiste verificar como te fue con la sugerencia que indico @C_T , es lo que yo estaba por sugerirte, hasta que lei el historial de respuestas, también lo que indica @PaulPavlinovich en segundo lugar…

Otra sugerencia, y disculpa si es muy de IT jajaja reinicia la PC y cambia de explorador, he intenta realizar nuevamente el proceso de envío de la nominación.

Con respecto a mandar yo la nominación, no tengo problemas, pero pásamelo por msg privado

Saludos fueguinos, Farid.

4 Likes

¡Farid, guapísimo!

Ahora volveré intentarlo, a ver.

Lo hice con otros dos navegadores (shhh… ja, ja), pero añun queda alguna opción.

@FaridTDF : mil y dos mil gracias por tu disponibilidad en rellenar mi nominación para una compañera (que te enviaría por mensaje, como indicas).

Voy a explorar primero otras opciones y si ya me estrello contra el sistema, vuelvo a por “la cura”. :heart_eyes:

2 Likes

Hola @SonjaPerera .

Parece que el formulario se está resistiendo :weary:

Veo que lo has intentado todo… Paul además dice que lo pudo hacer… con lo cual el formulario parece funcionar, hay algo que definitivamente se nos está escapando.

Vamos a hacerle un tag a nuestra Moderadora de Google @JavieraAu por si nos pudiera echar una mano :wink:

Un beso desde el Sur de España,

Alejandra.

6 Likes

Gracias @FaridTDF . Eres un cielo. :woman_singer: :star2:

Ya he llegado a mi umbral de “incompetencia” aplicando absolutamente todas las recomendaciones. Creo que tendrá que ver con algún tipo de bloqueo en mi usuario, porque ni con el móvil, ni otros dispositivos, ni otros navegadores, ni borrando cookies… ¡Nada de nada! (como decían en el Madrid de los '80: nasti de plasti) :joy:

Así que, llena de gratitud,te tomo la palbra: te he mandado los datos y textos de la nominación de una compañera para que puedas hacerla.

Tengo previsto hacer más nominaciones por la ayuda recibida. Independientemente de quien gane, creo que es imprtante dar visibilidad a la generosidad y cariño que recibimos los recién llegados. Para esas, me esperaré a ver que dice la moderadora que ha etiquetado @AlejandraMaria porque si no os voy a volver locos con mis preguntas :nerd_face:

3 Likes

Hi @C_T ,

thank you very much for helping, this is much appreciated.

Just for general information please note that the copying of links from buttons it is not valid and a javascript:none URL you are seeing is a totally valid thing on modern web applications. That simply means the form will be submitted in an async javascript call rather with a direct old fashion styled form and there are entirely web applications were you might see that on every single button.

@SonjaPerera thank you very much for your efforts in trying nominating a fellow Local Guides.

1 Like

Hello @SonjaPerera ,

Thank you for flagging this issue and for everyone who’ve tried to help, we really appreciate it! :clap:

@SonjaPerera we will look into the cause of this issue and in order for us to investigate further, could you please share your mobile and browser details?

4 Likes

It’s my pleasure!

Thanks for your advice @LuigiZ

1 Like