Hi all, first time using this as a forum to ask a question.
There is a restaurant in Madrid which closed almost one year ago (reviews average around 3.6*), and it was showing as closed in Maps. 3 months ago or so it reopened with a new owner but keeping the same name from the outside. I created a new location as the concept is quite opposite from the old one and they should be penalized by the bad reviews from previous location.
New reviews were in, but i don’t know how, now the reviews from the old location are being merged to the new maps location. Which it is the process to remove them? It is a new restaurante with an average 4,9* rating, and now it has around 3.7*
This means that someone suggested a merge (duplicate place) @JavierLC
It is correct to open a new business but, as it is using the same location of the old one, you should have edited the old one as closed, on the meantime.
It will be very difficult also for Google, in this very moment, to separate the old reviews from the new ones, @DeniGu
@JavierLC Very interesting. This brings up another point. A review that is over six months old, might not be a valid review. I have found that a large number of restaurants in my area, frequently change their menu and no longer have entrees that have reviews on Google Maps.
In the future, I wonder if I should delete my old reviews?
Only the business owner (an owner of business listing in Google My Business) can ask for separate businesses and reviews. So, the best solution is to talk to the business owner of the restaurant. Help him with verification in GMB (if it has not been done) and ask for help in GMB Help community.
Please note that I have accepted @JacekNK 's reply as a solution as it gives the complete answer to your question.
Meanwhile why don’t you start your journey here by introducing yourself in our monthly topic? I would also recommend you to read this topic. As it suggests there are plenty of ways to have fun and engage as a part of the community. In What makes a good post? you’ll find some great tips that will help you to get started.
Thanks a lot for your feedback and suggestions, will take it with the business owner so he can try leading the change. Hopefully they can be pulled out as there is over 6 months period without reviews + the inside of the local is pretty different now.
I am active on the Maps side, but it is great to see the community expands in this forum!