How can I raise a complaint?

I have devoted a great deal of time adding reviews and photographs to Google Maps, but have become hugely disheartened lately as I have found several of my photographs were removed without any explanation. Then, today I received 3 emails stating that reviews of mine that I had posted over a year ago were being deleted due to violations.

Am I wasting my time here? Who can I speak to about what is happening?

I feel like ditching Google Maps altogether due to being messed about.

Had anyone else had similar issues?

2 Likes

Most of the photos in your Google Map profile seems to be repetitive… Hence they would have removed few…

Hope, you could have understood…

Hi, the examples you have picked were pictures taken that do cover different areas, such as a famous landmark posted to itself and also the town it is within. They not what have been removed, actual reviews and ratings I have posted when on holiday are being removed, not duplicate images. .

It is a disgrace and the appeals process is an automated one click process so you have no say in the matter.

Hi @Col

@SachinVijayan actually has a valid point. If you want me to explain and share examples of the violations you continue to make, just let me know.

Cheers

Morten

As I have already stated I do not have an issue with duplicate images being removed and I have only posted a few anyway. My issue is that reviews and ratings that I posted for places that I have visited on holiday are being removed.

If you are going to respond please read the comments properly.

Olá, @Col

Com relação as avaliações existe uma situação conhecida explicada pela equipe do Google clicando aqui.

Se você acredita que as avaliações que foram ocultadas estão de acordo com essas Políticas do Google , por favor, clique aqui e peça uma revisão de sua conta.

Sucesso

Gil :slightly_smiling_face:

Well, in fact the two issues (photos and reviews) could be part of the same problem , @Col .

You received three emails because this is part of the new notification system that Google started to roll out recently in several countries, but in fact you have 156 hidden reviews. Are you aware of this?

In fact one of the reason why Google is hiding our reviews is coming from your country, where the Competition and Markets Authority (CMA) is acting in a strong way against manipulation of ratings.

I wrote a detailed post about this subject, for us to better understand the situation: Your review has not been published. Do you know why?

There is not too much to do other then appealing, as suggested already, but we should at least be able to understand why this is happening, don’t you agree?

Regarding photos, the rules are clear: No photos should be added to more than a single location, and no photos should be added where there isn’t a butto to add them, so these are indeed violations of the program, and I personally would remove them before to ask for the check of my account, @Col

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As per the conversation, my appeal was authorised.

If Google are “hiding reviews” with no just cause I will no longer bother posting reviews. Why should I waste my time?

I will make sure to let other Google Guides know this is happening as it is disgusting. I have never posted a false review.

1 Like

Another appeal won. This was my issue, not duplication of images if you had read my post properly before delving into my profile to try and find fault.

All of my issues have now been resolved - quite rightly. I’m still culling my time wasted on Google Maps though due to the mention of high numbers of “hidden reviews”

1 Like

on 19th May 2023 i saw by tracking that my reward is arrived at Delhi but still now I did not received my reward