Help! I'm Level 8, but now Google Maps thinks I haven't contributed any reviews!

Google Maps tips & tricks
1

Although I haven’t been active for awhile, I checked reviewer policy and it says we never lose our points — at least for places that still exist.

I see no way to connect with someone at Google and get this fixed. I’d sure hate to start over from scratch again. I’m based in Pune, India, with many US reviews in addition to Indian ones.

2

Hi @Baytimer , I have checked your profile. You don’t lose your achievement and contributions. You are still Level 8 with 368 reviews. You might have problem with your device, pls try to clear your Google Maps caches and lets see if it helps. Also if you have multiple Gmail accounts make sure that you sign in with the correct one. Hope it helps.

3

Thank you, Adriansyah, but how do you clear the cache of Google Maps? I know how to clear the cache of browsers but not a specific application.

4

Hi @Baytimer

Please open this link in incognito mode to see your public profile.

I can see 368 reviews and 1205 photos, publicly visible in your profile, as confirmed also by @AdriansyahPutera

It can be a glitch so please try the follow:

  • Make sure to have the last version of Google Maps App installed
  • Logout from your profile in Google maps
  • Clear the cache
  • Login again

This procedure should force the database to synchronize. If it doesn’t work, please let us know by responding in this post, using @ ans selecting my username to tag me, to make sure that we will see your answer

5

@Baytimer

Please, try Clear cache & cookies, if you have not already done so. The link has step-by-step instructions for Android, IOS, and Desktop. Just select the relevant tab at the top.

Best of luck
Morten

6

Hi @Baytimer , you can usually clear an app’s cache and data through your phone’s Settings app. Pls do these steps to clear Google Maps cache on your mobile phone manually:

  1. Go to device Settings
  2. Search and tap app (app management or app manager)
  3. Find and select Maps app
  4. Tap storage > clear cache.

Note: the actual steps may slightly differ depending on your device model.