Help Desk - Limit of 20,000 characters

Hello,

I’m hoping someone can help.

I went to upload my ‘Local Stories’ but it came up with “Correct the highlighted errors and try again”.

Then below states “Message cannot exceed 20,000 characters”.

According to my word document that I copied and pasted across from it states only 9,030 characters (with spaces).

I’ve spent ages trying to decipher and not come up with any better results.

Any ideas what else to check for?

Esther

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Try to upload your story to google drive and share the link to story

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Hi! I think is better to avoid copy-paste, Try to write down here directly.

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@Esther_Bunbury copy and paste mostly does that, it even creates unnecessary spaces where there were no spaces from where you copied it. After pasting your text, try to preview, it will correct the errors, and you can even go back to rich text to make some adjustments your self, this is how I correct this error my self. I have seen it before when I was using copy and paste from a word document. I hope this will hep you.

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Great idea. I will try linking on Google Drive first. Thank you very much. :slight_smile:

Thank you everyone for your contribution.

Hi @Esther_Bunbury

You can use every editor to write your post, What is important is that, when you paste your post on Connect, you should remember to “paste as plain text”.

Every editor add in fact extra, hidden characters, that are needed for formatting the text (font, size, colour, etc). All this is using unnecessary space, and can also cause some HTML error.

When you “paste as plain text”, all the extra information will be removed. Then, you can format your text directly here, if needed, adding bold and italic.

Ermes

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