Google Rewards Issue

Connections & celebrations
1

Hi,

I have got special reward ‘Google Maps Pin’, Redeemed but order was not delivered. Requested replacement order and that was also not delivered!!

I have got multiple rewards from google so far but none have been delivered! Didn’t expect this kind of service from Google.

How to Report this issue? Is there anyone who can look into these issues?

Thanks, Bharath

8 Likes
2

Hello @Bharath_SN

Welcome to local guides connect forum. It’s your first post and time here. I also realise that you have earned a new badge as well. Congratulations. We hope you will feel welcome all the time and participate actively. Here is A Welcome-to-Connect-Card. for you.

That said, we are sorry about all undelivered rewards items to you. In general it’s not Google fault. It’s the postal system in some countries or geographical location that’s faulty. I have the same experience that the rewards item arrived and the post delays it or even tamper with it.

Nevertheless,how long is it since you redeemed the reward? Please also confirm that you have used the FAQ

We can then escalate the issue as necessary if you kindly respond to these questions above. Thank you

Happy guiding

Cheers

3

@SholaIB : Thanks for quick turnaround.

Its more then 60 days since order was confirmed. Also I used reorder option mentioned in FAQ.

I didn’t even get confirmation email for reorder!!

Thanks,

Bharath

4

Thank you for prompt reply as well @Bharath_SN

May I please tag @InaS to kindly look into the issue for us. Please wait for further response which may take a while,your issue will be handled accordingly.

Have a good day.

Cheers

5

@InaS : Can you please review this issue?

Thanks,

Bharath

6

Hi @Bharath_SN ,

We will contact you privately with further instructions.

Thank you.

7

@MashaPS : Did you get chance to look into issue further?

8

Hi @Bharath_SN ,

As mentioned above you were contacted privately on this matter.

If any updates are available you will be notified the same way as well.

9

@MashaPS : Details were asked and i don’t see any update post that so asked.

I feel its shouldn’t be tough job for company like Google to track these issues. As i mentioned it has happened regularly with me.

Hoping for better resolution!

Thanks,

Bharath

10

Have you found any solution regarding this issue if yes then please help me i am facing the same issue as yours.