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Hi @user_not_found
I have never heard of this problem before. Maybe your age is inhereted from your Google account. I would check if your age is set correctly in your Google account.
You also better check if you need to download or delete any photos you have shared on Connect.
Let me tag @DeniGu for you. She probably knows what you need to do.
Best of luck
Morten
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Hi @user_not_found
While the age for participating to the Local guides program can be different from Country to country (please read: Age requirements on Google Accounts ) the minimum age to join Local Guides Connect (this platform) is 18 years old, as indicated in the Local Guides Term and Conditions.
Last year Google changed his policies, and now “declaring” the age is not enough, they should also verify it. It happened to mee too, so I know that the procedure is very simple.
The procedure to verify your account is described here: Update your account to meet age requirements
"If you do meet the minimum age requirements, you can verify your age with a government-issued ID that shows you meet the requirement. You may also have the option to verify your age with a credit card
If you use a credit card, any temporary authorization will be fully refunded. If you use an ID, Google will delete the image after verifying your age.
Important: After you sign in to your Google Account you’ll get instructions on how to directly upload a valid ID or enter credit card information. Google will never ask you to provide this type of information in an email."
The verification will help Google to better protect and manage your profile, and will avoid Local Guides that are under 18 to join Connect
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Hi @user_not_found ,
Thanks for reaching out.
I see you received a detailed answer from @ErmesT . Feel free to follow his advice to verify your age.
Please note that I will accept ermest’s reply as a solution to your question as it gives the complete answer to it.
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