Google Local Guide perk is not delivered

Google Perks not delivered

Hi there, I am level 8 local guide and had ordered limited edition Google Maps pin,order has been successfully submitted on 12th may and containing a mail with this msg (that It may take up to 6 weeks to receive your order, depending on your location and local post speed. Tracking numbers are not available. Thank you for being part of the Local Guides community.) but till date i haven’t got them yet.The FAQ’s page is not opening too. Can anyone help me with where I can get information about the same. Thank You

How can I order one