Hi @ArturVictoria
It is not simple to respond to your post, and we all share your frustration, also the moderators of this community. Time by time I have to appeal too, to have my reviews reinstated. Unfortunately there is a very serious situation relating to fake reviews, and it is a situation that is pushing all sites that host fake reviews to extreme solutions. After a long analysis I tried to explain “rationally” what is happening in this post: Your review has not been published. Do you know why? . Unfortunately, however, a “rational” analysis does not eliminate the frustration we feel when the review that is “not posted” is ours.
In reality it is also difficult to talk about “rules”, because on the one hand it is true that there are reviews that violate the rules, but on the other it is also true that there are “false” reviews that are written very well, sometimes even "too " well, and this makes the analysis (filter) work almost impossible to do.
​My fear, which I already expressed a long time ago, is that the only solution is to completely eliminate the possibility of reviewing businesses and products.
Why do I say this? Because fake reviews cause enormous damage to both honest businesses and consumers. Because of this damage, committees are being created in many countries, and laws are being created in other countries, to force companies that host online reviews (such as Google, TripAdvisor, Amazon, just to name a few) to remove fake reviews, otherwise they will face lawsuits worth millions of dollars.
Given the millions of reviews written every day (Local Guides alone are more than 150 million), the only way to analyze and filter is necessarily delegated to an AI, with a very very narrow filter.
I know, it’s not easy to say, but so far during the numerous conversations in the community I have been unable to meet almost anyone who, in addition to [rightly] complaining, has also made alternative proposals for analyzing the reviews. The only proposal I remember is written by me, and concerns the request to use a group of Trusted Local Guides who can serve as a reference for the AI to learn to distinguish an honest review from a false one.
Personally, I continue to write reviews, and when they are blocked I appeal. They are usually released in two or three days.
It’s not true that no one at Google cares about the situation. On the contrary, I believe this is one of the most debated points in this period, and not just at Google. The problem, what I tried to explain, is that it is a problem that is not easy to solve.
Someone talked about trust, and personally I agree that a relationship of trust should be established, but under what terms?
There are an infinite number of fake accounts that try to build a reputation by writing “neutral” reviews of parks, monuments, places where no one would go to dispute the content. In this way, those who created them think they can “sell” reliable reviews, written by high-level Local Guides. I’m telling you because I’ve seen them, many have also been registered here in Connect just to seem real. Obviously they don’t write posts, but they appear, they give 10 likes to the first posts they find on the front page, and they think this will make them “credible”. Then groups of these “fake” accounts reviewed businesses in Maps, in groups. Very well written reviews, I want to add.
The solution obviously is not to rewrite the review, @EserA . A “temporary” solution may be to appeal. In this way the reviews are analyzed by an operator and, if they do not violate objective rules, released. This also adds a piece of knowledge to the AI.
But first of all I believe that we need to understand what the “real” problem is, otherwise we will continue to get angry without it leading to anything.
@ArturVictoria , I inform you that I have removed the solution you gave to @EserA answer, as his answer is not the solution to this post.
For more details about the “solution” feature please read: How do I mark comments as solutions?
Of course you are welcome if you have any suggestions on how this problem can be solved. If you do so by replying in my post, it will add to the constructive comments made by others.
Thank you
Ermes
in review and google says: hell yeah this we must publish of course! This is no good at all! i wont take 5 hours fpr posting one single review anymore!
Even repeated attempts to fix a review might be looked at too.
