EDIT: I discovered now that this apply only to review written in France.
Well, it doesn’t really change the meaning of the post, but I would like to ask Google to extend this worldwide. I know it can be a disappointing message, but at least we are informed, and this is much better than discovering this on a later stage.
END EDIT
Even if this message is not telling us what to do next, at least it is telling that there is something we can do.
I’ve received this message for the first time a few minutes ago, so I want to share it to you. I don’t know yet if it is already available for everyone, or if it is just tolling out.
Now you don’t need anymore to compare your public and private profile to discover what reviews are hidden. You only need to scroll down your reviews in the App. Also in this way everyone will be immediately aware of the Hidden reviews
This basically depends of the content of the reviews.
The first thing to do is try to fix them, following the steps indicated in Fix a review that was removed: “If a review you wrote has been removed, you may be able to fix it yourself. Edit your review to follow Google review policies — for example, you might remove a phone number or URL from the review.”
However, as "Google uses machine learning algorithms to remove reviews that are probably policy-violating, and sometimes legitimate reviews are inadvertently removed", if editing your review doesn’t work, you can
“use this Google Formto share your profile with us and let us know which contributions don’t appear on Maps” as indicated in the solution of this post. It may take up to three weeks to check the account, and everything that is not against the rules will be released
Am 3rd on the waiting list. We appreciate the developments and innovation.
I would guess it’s still at the rolling out stage,not yet open to the public.
Anyways am shying away from reviews for now. My reviews automatically goes private since I changed country and I have 46 hidden reviews !!! I have filled the form and patiently waiting for the profile check.
I discovered now that this apply only to review written in France.
Well, it doesn’t really change the meaning of the post, but I would like to ask Google to extend this worldwide. I know it can be a disappointing message, but at least we are informed, and this is much better than discovering this on a later stage.
We will never know exactly “why” our review is hidden, @Sigycop , (it would be like to give the keys of Maps to the spammer, and I can ensure you that spammers exist, and a lot of spam is removed by the algorithm) but at least this information can move us to start for a revision of the account to fix the issue.
The steps are always the same, already mentioned to you and also in my post here
I sincerely hope Google will improve the spam filter significantly prior to rolling out the new feature beyond France. Otherwise we will drown in frustrated poste from many more LGs.
Good afternoon, what is happening to me in recent days has never occurred to me, after my recent trip to Disneyland Paris, I am trying to leave my reviews of the places I visited and almost all of them show me the message of unpublished reviews for not complying with the rules, I’m a local guide 7 and I’m about to go up to 8, I don’t understand anything, if someone could help me I would really appreciate it. Thanks.
Hehe @MortenCopenhagen , in fact when I saw that message on my account this is exactly what I was thinking about. So what I did was to write this post as fast as I could, to provide a container where to merge the wave of post that I was expecting to come
However I think that being informed is definitely better than discovering the issue, days, weeks or even months later
Hello @diexpo , “Welcome to Connect! If this is your first visit, you’ve come to the right place. This post will serve as a guide for everything you need to know about contributing content and engaging with the Local Guides community on Connect” . This is the first of the information that you will find in “Your guide to Connect” , the introductory Guide of the community. In there you will find all the necessary information to know how to better contribute in here.
I can share the same experience that you have, and I can fully understand that the new message that is popping up over your reviews written in France is discomforting. This seems to be a kind of test running for users that are writing reviews in Francophone countries, informing them about the hidden reviews. At first it was by email, but now you can see them also on the list of your reviews.
Well, as I said it happen also to me, but I would like to at least to keep the positive aspect of this: we are informed by the app, we don’t have to discover it weeks or months later, so we can take action. Of course we will never know why the reviews are hidden, but we will have the opportunity to try to have them fixed. You can find the steps for having your reviews back in the post I wrote a few hours ago about this topic: Finally a bit of help - Are you aware of your review status? . To keep Connect organised I am merging your post in there, so we can have the information about this new feature in the same place
Do you have a doubt about how to do something? The Help desk is here for you,with a long list of post with detailed indications on how to post.
Which kind of contents we share in the community? What are Connect topics? will give you an explanation
Depuis 1 mois environ, tous mes avis sont systématiquement rejetés par Google sous prétexte que je ne suis pas allée dans ces lieux. Cependant, j’y suis bien allée, pour preuve, Google qui me demande de laisser un avis sur tel ou tel lieu dans lequel j’étais à telle ou telle date. Pour preuve aussi l’image jointe où il est bien inscrit : visité en décembre.
C’est à n’y rien comprendre. J’ai modifié mes avis, j’en ai écrit des longs, des courts, des sans fautes, des avec fautes… rien n’y fait. Je ne peux plus poster d’avis, c’est très gênant. Je suis local guide niveau 9.
Anch’io ho scoperto, mio malgrado, del blocco alle recensioni (e a diverse foto) da parte dell’algoritmo di Google Maps (io specifico che sono d’accordo ad un controllo di questo tipo: a Napoli un ristorante che si era candidato alla stella Michelin ha ricevuto tante recensioni negative false che non potranno mai essere cancellate e che hanno creato un danno di immagine all’attività).
Io ho provveduto a compilare il form che mi aveva suggerito @MortenCopenhagen con esito positivo: purtroppo io ho subito notato che dopo la pubblicazione delle recensioni “private”, tutte quelle che ho compilato successivamente sono state automaticamente bloccate dall’algoritmo.
Ho inviato di nuovo il form, e sto attendendo un nuovo controllo.
Spero che Google riesca a trovare una soluzione sia per le Local Guides vere che per quelle false.
In cases where a lot of spam is hitting a particular business, Google staff will be able to batch-delete all fake reviews posted after a specific date. The restaurant can seek help on this here. Such tools are not available to Local Guides.
Thank you for reaching out to us and apologies for your concerns, there is already an ongoing thread discussing your topic hence I’m merging your post in there in order to keep Connect organized.
Since you are relatively new here on Connect let me suggest you to refresh by having a look at Your guide to Connect which helps yourself making comfortable and understand how to best use Connect.
You may also want to introduce yourself to our worldwide community by commenting our monthly introduction post Introduce Yourself December 2022.
La même pour moi, des lieux visibles dans mon historique de position et déclarés virtuel par google, donc pour google j y suis jamais aller et dans l historique des trajets j y étais
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