We can write and discuss a lot how comments, ratings and opinions of customers can help any business to improve their service. But now I want to talk about another aspect. People. How can feedback help us?
Let me give you an example for better understanding.
Maybe a month ago me and friends decided to go to quest room in our city. We are big fans of such entertainment and visited a lot of places. And administrator of one quest room invited us to visit one more room but in another location. Without any doubts we agreed. And it was a big mistake. This room was old, some mechanisms were broken and the most horrible thing was that staff there were so rude, so they ruined great evening for everybody. Of course we decided to write feedback and were shocked how many terrible comments this place has from other clients.
Why didn’t we check before? We don’t know. But it was a good lesson for us.
Time is a very valuable resource. And Local Guides program can help people to use it wisely.
Don’t you have time to plan this weekend? Check lists on google map for tons of interesting ideas.
Don’t you know if there is shoe repair service in your area? Be sure, somebody already has added this place on the map.
Aren’t you sure it’s a good idea to go with dog to that fancy cafe? Ask people. Local guides are always ready to answer.
And I’m happy to be a part of it: to discover hidden gems, to find interesting entertainments and to prevent people from bad service.
So next time don’t forget to check feedbacks. It can make our life more organized and happier.