Fake entry was taken over - how can it still be removed?

Hello.
I hope someone can help me with a problem with a fake entry on Google Maps.

This place was probably created last year as a joke. There is and never has been a restaurant at this location.

https://maps.app.goo.gl/AA67PoqLRcsN9sGJ8

I (and other local scouts) posted pictures as a proof for the fake and reported the entry several times, but the change has never been accepted.

Most recently, someone apparently successfully applied for ownership and now more fake reviews are piling up.

What can I do to permanently remove this false entry?
Thank you very much for any tips!

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Judging from the reviews posted to the claimed restaurant this does look fishy, @Hanzon

Maybe @MoniDi will escalate this. Studying the accounts making reviews there could lead to several suspensions.

Thanks

Morten

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Hello @Hanzon ,

Thank you for flagging this to us, I will escalate it to the relevant team.

@MortenCopenhagen , thanks for the tag. :slightly_smiling_face:

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Hello @MortenCopenhagen and @MoniDi ,
Thank you very, very much for your support!

Yes, you’re absolutely right Morten - I hadn’t even mentioned that.

Even some LocalScouts post fake reviews, some of which are certainly AI-generated, with details of dishes such as “Asian gyros lasagne”, “Great white shark in aspic” or they report on the journey by “car train”.

Heligoland is a very small and car-free island. I was there myself last year and noticed this entry straight away.

I find it quite frustrating that it is easier to adopt a fake entry as the owner than to have the fake removed. For a year now I have tried all the options for reporting (closed, not available, private, etc.), but so far nothing has helped.

Google should be able to recognise from location data, many photos and reports etc. that there is no restaurant in the rather industrial/commercial harbour area, especially as the entry is placed in the middle of a narrow, crumbled groyne.

I’m pleased that things are now moving forward.

Fingers crossed,
Hanz

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Hello @Hanzon ,

The fake restaurant has been removed from the map together with all fake contributions.

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Hello @MoniDi !

Wow, that was incredibly fast - hurray!
Thanks again for your great help - also on behalf of the confused and lost Heligoland day visitors :slightly_smiling_face:

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Hello @MoniDi , @MortenCopenhagen ,

thank you once again for your quick and effective help in this case. It’s good that the site was removed so quickly.

Unfortunately, I have since noticed that my account appears to have restrictions and photos and videos that fully comply with the guidelines are not being posted, e.g. photos of the new bar in a cinema or videos of a place of interest.

I had also posted a review (with reference to the fake) and a photo of the deleted location. Could it be that Google now considers me a fake contributor after the removal and restricts my other posts?

Thank you for your efforts and best regards!

Hi @Hanzon

I remember an old example where the reporting LG also got sanctioned after reporting some spammers.

I would recommend you remove photos that are screenshots and your review to flag spam. You risk being seen as one if the bad guys.

Use the hidden contribution form should the above not fix your issues.

If you need more help please make your profile not restricted first.

Cheers

Morten

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Another big thank you to you, @MortenCopenhagen !

Can you tell me where I can find the “hidden contribution form”?

Best regards!

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Sure.

I think I already shared it 300 times. Haha. For you my friend @Hanzon :

Please use the form called Account Investigation for contributions not visible on Google Maps if you believe that some of your contributions have been wrongfully unpublished. Keep in mind, it takes several weeks for the check to be done, and you will not be notified about the result, so I suggest you check the status of your reviews once a week or so.

Best of luck
Morten

1 Like