We, Greenware mobile is a one of the popular mobile shop in Colombo Sri Lanka. Our website, Facebook page and Google Map page are as follows:
[Website redacted]
Due to the nature of business competition, we get bad reviews on Facebook and Google map. Some reviews are so bad in terms of bad language, false accusation, racism, etc.
Due to our good service, we get more customers as we reach 45K likes on Facebook and good search about our shop in Google map.
Our competitors and haters have some Facebook groups which is ideal place for them to spread rumors and false accusation. Please refer the image below:
Here, they accuse us. If did bad service they can approach consumer channel. but, they can approach us with receipt/invoice/warranty form. If so, we should accept the fault. If we fail to do so, they have freedom to approach the LE or consumer channel. They never do such thing if they are real customers. But, these haters spread the false news about us on facebook groups, and it resulted bad review / 1-star review on Google map. Please refer the latest reviews in 12 hours.
Since longtime, we have reported via “Flag as inappropriate”. Unfortunately, we don not get positive response. Please help us to rid off bad reviews that not from our real customers!
@KatieMcBroom @TraciC
3 Likes
Hello @Nazmila ,
Welcome to Connect!
I have just released your post from the Spam Filters.
I would like to apologize for your post being marked as spam. Our filters run 24/7 and they can be a little harsh at times.
You can visit this article to learn more - Why was my Connect post marked as spam?
You already flagged the reviews as inappropriate. The reviews will be evaluated and possibly removed from your file. For more information I recommend reading the article Mark inappropriate reviews and the following one. If you need additional help with reviews you can contact the Google My Business forum.
You may not know but in the Local Guides program you cannot participate as a company. Therefore, I have redacted some external information.
PS: I am going to move your post to the How-tos section on connect. Furthermore, for general questions like these, please avoid tagging people that are not mentioned in this post - Meet the Google Moderators. In the future, please feel free to tag any of the Google Moderators mentioned in the article.
3 Likes
Hola @Nazmila te comparto cuales son los pasos para informar este tipo de inconvenientes Como reportar fotos, también te sugiero que apuntes tu negocio al programa de My Business, donde podrás tener mucho mas control sobre los comentarios y los datos de tu empresa en Google Maps, algunos tips también los encontraras en la Comunidad de My Bussines.
Por otro lado indicare a un Google Moderador que te guíe mas eficientemente en este inconveniente que estas comentando.
Saludos Farid
For the case that has difficulty, in reading my answer, in the upper right part of the screen, in the drop-down menu of languages, you can select the language, in which you want to read the post.
2 Likes
Thank you for the corrections and response!
