When I check a place on maps for which I have already written a review, my review is not shown to me. My own reviews used to be the very first reviews, now I can’t see them at all.
This is the case for all places and other people can see my reviews, so it’s not possible that the review has been deleted, I’ve been blocked etc..
Also, for places I’ve haven’t yet reviewed, when I click on “reviews”, the “rate and review” section with the 5 empty stars is gone (see screenshot). So in order to write new reviews I need to go through the “contribute” option in maps.
I’ve used the “shake phone to ask for help” function in maps and asked google for help, no answer. I’ve asked the maps help community and they’ve sent me here… please help.
Link to the maps help community question:
You have posted 100 reviews, but only 95 are currently public. There is a spam filter working hard to remove all the fake contributions, and sometimes perfectly good reviews are taken down also.
When you don’t see the row of stars, this can indicate that your review of this place was removed.
I noticed a few issues that might be unrelated to the problem, but worth fixing.
Please ensure that your photos are oriented correctly. I see many menu photos that are rotated 90 degrees.
The recommended length of a review is one paragraph. Yours are typically a lot longer.
You may want to check these links:
https://www.localguidesconnect.com/t/common-review-violations/351688
https://www.localguidesconnect.com/t/hidden-reviews-read-this/390683
Your review is shown first if public - but other users see the reviews listed in an order that are relevant to them (own first - not yours first).
Hi everyone!
Yeah mr @MortenCopenhagen ..
@VornameNachname6594
Note that if it’s at the second you posted your reviews you can view them at the top but if it takes a while your reviews are far away from those listed or shown..and sometimes those reviews are listed by reactions taword them or by time…its once my issue too I thought my reviews was removed until I understood that by searching mine ..I thanks he / she could check that too after checked well those links provide by Mr @Mortencopenhagenthanks…
Thanks.
@MortenCopenhagen, @Laurent
Thank you.
This is not the problem.
Others CAN see my reviews. When I use the incognito mode, I CAN see the reviews (see screenshot).
So, no, the reviews (at least the ones I tested) haven’t been removed due to broken rules, spam filters etc.. I simply can’t see them with my profile.
Regarding the missing “rate and review” section with the empty 5 stars: I CAN’T see this, regardless of whether or not I’ve reviewed the plave already or not..
Any other ideas?
Thank you
This is unusual. Reverse hidden reviews.
Please make sure you are logged in. And logged in to the correct account. People that are not logged in can not post reviews.
@VornameNachname6594
Ok then could you share the second screenshot where it’s appears with empty stars…! ( I mean without incognito mode).. thanks
@MortenCopenhagen
Thank you.
Yes, I’m logged into my only account..
@Laurent
Thank you.
Screenshot of missing stars for place I have reviewed:
Screenshot of missing stars for place I have not reviewed:
Let me tag @MoniDi (hoping she is still in the office and not yet traveling to Lucca for the Euro meetup.)
I think @VornameNachname6594 's account needs a manual check.
@VornameNachname6594 I think you have been blocked from reviewing. Please check if the ban i limited to certain place categories or countries.
You’re welcome @VornameNachname6594
I’ve got them thanks! And it’s appears like Mr @MortenCopenhagen has Suspected that your reviews posting must be checked for you..
So let’s follow him and his lovely assistance..
Don’t forget to Inform us regarding updates .( How things goes)
And I think you could try some points and post a New review in order to check and see what is going on..
#LG
@MortenCopenhagen
Thanks.
How do I check this (if ban is limited to categories or countries)?
Any news from the person you tagged about the manual check?
Thanks
All the Google Moderators are currently participating in the Euro meet-up. She will respond below next week.
Hello @VornameNachname6594,
Please be advised that we will escalate your issue with the relevant team.
@MortenCopenhagen, thanks for tagging me.
@MoniDi
Hello again,
can you roughly estimate when the team will start their investigation?
Thanks, best regards
Hello @VornameNachname6594,
The team has already started working on your issue. However, there is nothing to report yet. Thank you for your patience!
Hello @VornameNachname6594,
The relevant team advised you to try one or all of the following steps:
- Change the app language (not sure if it works or not)
- Clear the cache
- Reinstall the app
Once you do, please tag me and let me know what the outcome is. Thanks!
@MoniDi
HALLELUJAH
Changing the language and clearing the cache didn’t change anything, but re-installing* the app did the trick! On first glance everything looks like before the problem started…
Thanks a lot!!
*I couldnt uninstall the app, I disabled it, uninstalled the updates then back again (enable, update).
That’s great news! Happy contributing. 